06-01-2013 1:44 PM
When I try to send a Fax I get a message that "An active phone line cannot be detected." I have Uverse with TV, voice, voice mail and high-speed internet. I can browse and copy, and printing are working. I have a HP C410a All-in-One machine. I suspect that my devices are connected incorrectly.
I have read about setups with various combinations of devices, but nothing I have read or seen starts with Uverse provided like mine. I have a coaxial cable connection at the wall currently going to the Gateway. There are two other connections in the wall. Each looks like a typical phone jack. A green 4-wire cable is now connected to one of those jacks and at the other end it connects to the Gateway at "phone line". A second cable labeled as an "ethernet cable" is connected between the second wall jack and an ethernet connection at the PC. These connections were set this way by an AT&T installer about a year ago and things were working until a couple weeks ago. Just before the current problems began, I was reinstalling Office and trying to cure a problem with Outlook. I don't how or why I would have changed the connections at that time, but who knows?
I will describe the other current connections between the devices if desired, but thought a person first needs to know what I have providing the Uverse service. I have not seen any examples at att.net or at the HP site for connecting to Uverse thru "1 coaxial + 2 jacks". I contacted AT&T regular support and ConnecTech Plus, buit they were no help.
I will appreciate your help. Thanks
Solved! Go to Solution.
06-01-2013 3:40 PM
06-02-2013 3:50 PM
aviewer - Thank you for your reply. I plugged a live phone line into the Fax and it worked. Hooray! I sent an important Fax that I needed to get out. I have not tried to complete the setup to tie everything together. Instead, I decided that it's about time that I install the wireless feature that came with the Fax and then to set it up with the wireless Fax.
I remain curious about the unusual way that Uverse is delivered to me, the "coax + 2 other cables" that I described before. I'm concerned that I will be baffled again (well, actually that's pretty likely in spite of this situation) when adding or changing any devices because I don't find descriptions or diagrams for using the "coax + 2 other cables" in support materials. Are you familiar with that or have any possible reference for me? If I cannot find it in common support materials, I think I'm going to try to get AT&T to change that Uverse installation to one that is in the common references, AT&T and others.
Thanks again for your help. At least I can send and recieve Faxes when I need to.
06-02-2013 5:00 PM
: Have phone trouble? Don’t wait, fix it now! Check out the links below, help is just a click away. You can also search for answers using the search feature above.
© 2016 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!