05-18-2014 7:17 PM
I am going crazy trying to find the AT&T webpage for U-Verse features, specifically "Locate Me" (multiple phone forwarding). When I login, my intial page only shows my wireless account, nothing about U-Verse. I chat rep finally got me to a page showing all the features, but when I logged in again I cannot find that page. I'm logging in via https://www.att.com/olam/loginAction.olamexecute?fromdlom=true, and select U-Verse, but it shows only wireless account info.
05-19-2014 1:07 PM
I'm sorry you are having difficulties finding the "Locate Me" feature for your U-verse phone line. You can access your phone features by signing on at att.com with your Member ID. Once signed in you should see the following:
Click Voice Features
Go to the Phone features Tab and Find the Feature Controls section where you can manage Locate Me
If you do not see U-verse Voice as one of the products you are subscribed to please send me your account information to investigate further.
Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.
05-20-2014 7:51 AM - edited 05-20-2014 7:52 AM
Here's the real problem and solution.
I (and probably everyone) have at least two logins to AT&T. I happen to use the same password for both, but one (Wireless) uses my personal email address, and the other (Multiple Accounts) uses the @att.net email address.
No matter what you select when you're at the AT&T login page (U-Verse, Wireless or Multiple Accounts), you're only going to get Wireless info if you use your Wireless login email/password. Needless to say this is very confusing and it took another guy at work to straighten me out on this.
Since AT&T reads these forums, here's a suggestion: Fix this! By now everybody should have just one, and only one, login. That login should access all services the customer is buying from AT&T. It's been many years now since you bought wireless, it's way past time to fully merge these together.
05-25-2014 8:39 PM
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