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Caller ID has someone's else's name on my out going calls

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Caller ID has someone's else's name on my out going calls

moved our service to our new house which was installed by AT&T tech on 7/13/16.  we had to get a new phone # because of the area code (713 was not available in my new area) I had the same # for 21 years originally with southwestern bell. Now whenever we call out to family or friends some one else's name shows up on their caller ID , to date I've called & spent several hours on the phone with tech support at least 4 times & every time they end up saying ITS Fixed , all they know how to do is reboot system . this last time I called in about it a girl said why don't you just get another phone # ? Why do I have to have all my people reprogram my number just to get the name corrected on my caller-id! 

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Message 1 of 15
ACE - Expert
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Accepted by johns14triglide
‎09-14-2016 6:35 PM

Re: Caller ID has someone's else's name on my out going calls

Are you calling AT&T customers?  If not, then AT&T has little to no control over the name displayed on Caller ID.  Have you asked for an unlisted/unpublished number (not sure if those are even available anymore, but...)?  If so, then your name can't be associated with your phone number for Caller ID purposes, so the old one will hang out there.

 

AT&T publishes your name with your phone number in Caller ID databases to be used by carriers to look up to match with the phone number (which is all that is actually provided by the calling station with Caller ID).  Update frequencies, etc. play havoc iwth this.  2 months is actually a pretty short time to expect this to be resolved.

 

 

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Message 2 of 15
Contributor

Re: Caller ID has someone's else's name on my out going calls

But why would it have the last lady's name on it , we even still get bill collectors looking for her here ,& she has never lived at this house , maybe have to go with the new phone # plan
Message 3 of 15
ACE - Expert

Re: Caller ID has someone's else's name on my out going calls

Because the last lady's name was published with that phone number and is hanging around until replaced by someone else's name.

 

How are bill collectors "looking for her here?"  By calling her old number which you now have?  My, if she didn't give the people to whom she owned money a new phone number, where else would they call?

 

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 15
Contributor

Caller Identification to other people

When I make a call to someone, my caller identification is incorrect.  It reflects on other people caller ID as QL Lanier.  My name, Sadie L. Raine, does not appear.  I have made several calls and chats with ATT to no avail.  I am always promised that the problem will be fixed within the next 24 hours.  Days has passed and I still have the problem.  HELP!!!!!!!!!

 

Message 5 of 15
Administrator

Re: Caller Identification to other people

Hi @raine1643,

 

Sorry to read of the caller ID issue. We can look into this and just sent you a private message via the community forums. Click here to reply back and let us know via this thread one you have replied to the PM.

 

-ATTU-verseCare


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Message 6 of 15

Re: Caller Identification to other people

I've got the same problem going on. Was AT&T able to resolve this issue for you? If so how did they fix the problem? Thanks! James
Message 7 of 15
Contributor

Re: Caller Identification to other people

No they did not resolve this issue for me and I'm not sure if they even care.  Each time I call I get the runaround.  They have finally directed me to this community form to no avail.

 

Message 8 of 15
Administrator

Re: Caller Identification to other people

Hello, 

 

We are sorry for your inconvenience. We will be glad to help. Please send us a detailed message by clicking here. Provide your name, 9 digit U-verse account number, and phone number. 

 

-ATTU-verseCare


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 15

Re: Caller Identification to other people

Thanks for getting back to me and letting me know...sorry to hear they have not resolved this issue....this is causing me a great inconvenience like you as when I call people they don't answer because they don't recognize my name Smiley Sad  

Message 10 of 15

Re: Caller Identification to other people

Thanks for replying ATTCAres; per your request I have sent you  a private message with account number and a detailed message of my problem.....

Message 11 of 15
Community Support

Re: Caller Identification to other people

Checking in to see if your issue is resolved. If not, let us know. 

 

We also want to introduce the myATT app. It allows you to troubleshoot in the palm of your hand and even setup a technician appointment. It is much faster than calling in as well. You can download it from the app store or texting myATT to 8758 to receive a link to download it.

 

-ATTU-verseCare

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 12 of 15

Re: Caller Identification to other people

I haven't had to make any long distance calls to the people that reported to me that my name was not showing up correctly on their caller ID.......I have kinda narrowed the problem down ......two of the people that I had called are served by Verizon's landline service in Southwest Virginia area and the other call I made where my name showed up incorrectly was made to the coast of South Carolina so not sure what telephone service they have but could find out........we call long distance a lot in Michigan but have never had anyone tell us that my name was displaying differently........so sounds like you're right in what you told me in the private message about how some of the phone carriers don't always update their database but I have to say this is the first time this has ever happened to me after switching to a new phone service........if I continue to have problems I will make note of the telephone numbers that I called where my name displays incorrectly and will let you know......thanks for trying to help resolve this issue.....James

Message 13 of 15
Contributor

Re: Caller Identification to other people

My caller ID from my cell phone as well as my daughter's phone show up as someone else when we call landlines. There's another issue I'm having with the site itself but I want to know how to get our caller ID to show my name and not a man's name who isn't even related. It's frustrating trying to get a hold of people or businesses (since even food places use caller ID when taking your order, would be nice to know who's name it's under lol.) But seriously, what can I do to fix it and have my name show up. It's my contract after all, so it's only right that it's my name.

Jennifer F

Message 14 of 15
ACE - Expert

Re: Caller Identification to other people


@jennford97 wrote:

My caller ID from my cell phone as well as my daughter's phone show up as someone else when we call landlines. There's another issue I'm having with the site itself but I want to know how to get our caller ID to show my name and not a man's name who isn't even related. It's frustrating trying to get a hold of people or businesses (since even food places use caller ID when taking your order, would be nice to know who's name it's under lol.) But seriously, what can I do to fix it and have my name show up. It's my contract after all, so it's only right that it's my name.

Jennifer F


Caller ID displayed on incoming calls on landlines is looked up by the receiving telephone company from directory information.  When that's coming from a land line, that's controlled by your telephone directory publishing status.  On a cell phone, all numbers are unpublished by default, i.e. no directory information by default.  I'd say your question belongs as a separate thread in the Mobile / Wireless section of the forums.

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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