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Re: how do i add numbers to blocked call list

Community Support

Call Blocking For Digital Phone - From 20 to 100!

Hi all!


The amount of calls you can block with Digital Phone has been increased from 20 to 100! You can now block more of those pesky calls!
You have two options to enable and setup this feature:


Online: 

  1. Log into your account via att.com
  2. Hover over the banner and select Home Phone then Manage Features
  3. A new page will open and you will see a list of Features. One of those features is called Call Filtering. Click on the drop down and the following will be displayed.

CallBlockFeature.png

 From here you can turn on the feature and enter the numbers you wish to block. They must be a valid 10-digit or unknown 800 numbers.

 

  1. Enter the number you wish to block in Add Number field. Make sure to include the area code.
  2. Select Add. You may enter up to 100 phone numbers you want to block.
  3. Select Save.

Callers from your blocked numbers will hear, "The number you dialed will not accept your call," and the call will end.

 

Note: If you want to remove a number from the blocked list, simply select the X beside the number to be removed and then Save.

 

Using Your Phone:

Right after the unwanted call stops ringing, pick up the phone and dial *61. This will:

 

  • Add that number to your blocked list
  • Turn on the call blocking feature

To activate call blocking, dial *60. To turn it off, dial *80

 

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
73,074 Views
Message 1 of 30
Contributor

Re: how do i add numbers to blocked call list

So what do I do with the other 1,000 robo calls after I reach 100??????

Message 16 of 30
ACE - Master

Re: how do i add numbers to blocked call list

You  use AT&T call protect or any number of 3rd party devices for blocking calls. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 17 of 30
Tutor

Re: how do i add numbers to blocked call list

Yes I do but it doesn’t work
Message 18 of 30
Contributor

Re: how do i add numbers to blocked call list

I want to add blocked call numbers  The directions on the web site tell me to *60 but I get a message "activation failed"  Some how i am suppose to log into my account  How do I do that with my phone   

 

Message 19 of 30
ACE - Master

Re: how do i add numbers to blocked call list

*60 is for a traditional landline, if that's not what you have follow the instructions in this topic 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 20 of 30
Contributor

Re: how do i add numbers to blocked call list

After unwanted call, I hit star sixty one. I get msg that list full. NO WAY have I blocked 100 calls. Help please.

*** at comcast dot net

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

 

Message 21 of 30
ACE - Master

Re: how do i add numbers to blocked call list

Only way to be sure is to access your phone features in your Myatt account and see how many are blocked.  You can selectively remove them or remove them all. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 22 of 30

Re: how do i add numbers to blocked call list

The text is confusing. It says both *60 and *61 are used for call blocking - which is it?

Message 23 of 30
ACE - Master

Re: how do i add numbers to blocked call list

Two different things. Also these instructions are for U-verse service.

 

*61 blocks the last number that called you:

Right after the unwanted call stops ringing, pick up the phone and dial *61. This will:

 

Add that number to your blocked list
Turn on the call blocking feature

 

*60 turns the feature on and * 80 turns it off: 

To activate call blocking, dial *60. To turn it off, dial *80

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 24 of 30

Re: how do i add numbers to blocked call list

Let me see if I have this right - if I have Uverse phone service, when an unwanted call comes in, I wait until it has stopped ringing, pick up the phone and dial *61. This adds the number to the list. Then I must dial *60 to turn on the call blocking feature. Is this correct?
Thanks,lightguy
Message 25 of 30
Highlighted
ACE - Master

Re: how do i add numbers to blocked call list

Basically, once on it will remain on until you cancel it. If you add a number to the block list with *61 it adds the number and turns blocking on. They figure if you block the last number you want it on

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 26 of 30

Re: how do i add numbers to blocked call list

For a company whose mission it is to facilitate communication, ATT sure does a poor job of communicating with its customers and allowing people to communicate with you. I have experienced many cases of the classic, "the right hands knows not what the left hand is doing"!
When attempting to contact ATT about problems I'm having, by the time I hang up the phone I'm frustrated, tired, usually angry and stressed, and believe I wasted way too much time with you. If I were billing you for my time at my standard hourly rate, you would very quickly take care of the problems. But that will never happen.
If I could easily switch to another company where I would not experience a lot of these or other problems, I'd have been gone a long time ago. My friends and family all experience similar problems with other companies. If phone and internet were not so critical to the day-to-day operation of my businesses, I'd seriously consider cancelling it 
I think that is a pretty sad reflection on ATT. But no one seems to care at ATT or it would have been rectified a long time ago. I'm sure I'm not the only one who feels this way.
Message 27 of 30
ACE - Guru

Re: how do i add numbers to blocked call list

Which explains the popularity of these user to user forums, where experienced users boil down all of the facts, tips and tricks to navigating AT&T's sometimes-confusing communication and entertainment products. I've learned a lot here that would have been much (MUCH) harder gathering through the 'official' channels.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 28 of 30
ACE - Master

Re: how do i add numbers to blocked call list

@HealthyLiving 

Talk about a waste of time. What does all that have to do with your question?

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 29 of 30

Re: how do i add numbers to blocked call list

It's all related. If ATT would do a better job with communicating most of this would be unnecessary. 
Message 30 of 30
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