Explore & discover

Helpful Links

AT&T Home Phone: How to Use Call Block and Screening

Highlighted
Community Support

AT&T Home Phone: How to Use Call Block and Screening

PhoneBanner.png

Call Block/Call Screening is a feature that allows you to block phone numbers within your local calling area for your traditional home phone service. For AT&T Digital Home Phone call blocking information go here.

  

Turn Call Block/Call Screening on and off

 Turn On 

  1. Press *60.
  2. Press 3 to turn the feature on if prompted.


Turn Off 

  1. Press *80.
  2. Press 3 to turn feature off if prompted.

 

Add or remove a phone number

 Add a phone number 

  1. Press #, dial the 10-digit number you want to add, and press # to confirm
  2. Repeat for each number you want to add.


Remove a phone number 

  1. Press *, dial the 10-digit number you wish to remove, and press * to confirm
  2. Repeat for each number you want to remove.

 

Tips  

  • All 10-digits of the number, including the area code, are needed when adding a number.
  • You can press 0 at any time to have the instructions repeated.
  • Long-distance numbers or numbers outside the area may not be screened.
  • Some mobile numbers can't be blocked.
  • 800 numbers cannot be blocked.
  • This service is not available in all areas.

 

Additional Resources

Stop Unwanted Calls

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
19,166 Views
Message 1 of 6
Community Support
Solution
Accepted by topic author Community Support
Accepted by ATTU-verseCare
‎04-25-2017 12:27 PM

Re: AT&T Home Phone: How to Use Call Block and Screening

To report landline service and billing (Home Phone) issues click here.

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 6
Contributor

Re: AT&T Home Phone: How to Use Call Block and Screening

why is there a limit on home phone as to how many numbers I can block??

Message 3 of 6
Contributor

Re: AT&T Home Phone: How to Use Call Block and Screening

I want to see a list of phone numbers that I blocked on my land line.  I want to remove some so I can add more.  I am at my max limit.  I don't remember the numbers added so I therefore can not remove them from the list.

Message 4 of 6
Contributor

Re: AT&T Home Phone: How to Use Call Block and Screening

After an hour wasted online I called Tech Support which was useless until I said "Operator" and got through to a human being. Here's how to manage call blocking and other phone features online (note: I'm using it for a landline. Every time I tried their "#" the number it instantly gave a busy signal. I guess that works for wireless cellphones where you first key in the # and number before hitting "send" or "call.")

Log in to ATT.com--> click the three horizontal bars next to (right of) the round blue ATT logo (upper left)--> click "Account Overview" from the drop down list--> Click the "+" sign on "My Digital Phone" --> go to the "My voicemail & phone features" box and click the "Check or manage voicemail features" link--> a new page will open showing your "Phone Features"--> scroll down to "Call Filtering" and click "Call Blocking" and you'll see a box to key in a number you want blocked. Those you have blocked appear in the bigger box to the right. To Unblock click the red "X" beside the number.

You are now able to block 100 numbers (mine used to be 20)

Message 5 of 6
Contributor

Re: AT&T Home Phone: How to Use Call Block and Screening

You are now able to block 100 numbers, Mine used to be 20 as well.

Message 6 of 6
Share this topic
Share this topic
Additional Support