uverse voice not working with battery backup during power outage

Highlighted
Contributor

uverse voice not working with battery backup during power outage

We recently had our first power outage since installing uverse voice in August of '13

The orange light on the BBU immediatly starting blinking and beeping indicating a low battery.

We had no phone service.  They are a cordless Panasonic phone.

Our phone said something like "base not connected...." cant remember the rest. 

As soon as the outage was over the BBU went back to a green light.

Phones began working immediatly.

 

What can we do to correct this issue??

 

Thanks for your response(s)!

Message 1 of 7 (1,796 Views)
ACE - Master
Solution
Accepted by skeeterintexas (ACE - Master)
‎09-30-2015 1:39 AM

Re: uverse voice not working with battery backup during power outage

[ Edited ]

It's a phone issue and not a UV issue.

 

If your power goes out, your cordless phones will not work since they have to communicate with a base unit which must have power.  Battery Back Up is for Uverse services and not your phone's power.

 

Your solution is to have at least one phone in your house that is hard wired.

 

I have Uvoice.  When my power goes out, my BBU kicks in and my cordless phones stop working but I can use the old wired wall phone in the kitchen to call the power company (and usually my neighbor to see if she also lost power!).

 

Edit to add:  The BBU starts beeping when it starts working....annoying? Yes but it can be silenced.

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 7 (1,792 Views)
ACE - Expert

Re: uverse voice not working with battery backup during power outage

I agree it is good to have a wired phone. The operation of the wireless varies. My Panasonics will operate on the handset batteries until they run down.

The BBU going direct to low battery does not sound right. Probably the battery is not charging. The Pansonic says there is no line.

SV187 - If you cannot check it out, best leave it to the experts. If continuous service is critical, POTS may be a better choice.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 7 (1,786 Views)
ACE - Master

Re: uverse voice not working with battery backup during power outage

[ Edited ]

aviewer wrote:
I agree it is good to have a wired phone. The operation of the wireless varies. My Panasonics will operate on the handset batteries until they run down.

The BBU going direct to low battery does not sound right. Probably the battery is not charging. The Pansonic says there is no line.

SV187 - If you cannot check it out, best leave it to the experts. If continuous service is critical, POTS may be a better choice.

aviewer, the same light that says LOW BATTERY to the right says ON BATTERY to the left.  At least on mine it does.

 

 

The flashing light is not indicating low battery but that it is in fact working.  The light is doing double duty.  Flawed design.

 

To the OP:  If it's flashing when your lights are out, it's working.  If it's flashing when you have power, it's a low battery.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 7 (1,783 Views)
ACE - Expert

Re: uverse voice not working with battery backup during power outage

[ Edited ]

Skeeter, I cannot talk about function of the BBS because I have POTS. I was just trying to point out that some wireless phones will work for some period of time.

A wired phone can test to see if U-verse is working. Lacking that - how about accessing the internet?? Can a laptop access the internet? If yes, the BBU is doing it's job.

 

If you now have power, pull the plug on the BBU & see if you can access the internet or jist try the wireless phone.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 7 (1,771 Views)
ACE - Master

Re: uverse voice not working with battery backup during power outage


aviewer wrote:
Skeeter, I cannot talk about function of the BBS because I have POTS. I was just trying to point out that some wireless phones will work for some period of time.

A wired phone can test to see if U-verse is working. Lacking that - how about accessing the internet?? Can a laptop access the internet? If yes, the BBU is doing it's job.

I have cheap(er) cordless phones so, yeah, mine won't work independent from the base....No power for the base, no phone for skeeter.

 

That being said, we had a 4 day power outage a few years ago and the BBU, in addition to a laptop, has a finite amount of battery.  Trust me, I drained both!  Smiley Sad

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 7 (1,769 Views)
ACE - Master

Re: uverse voice not working with battery backup during power outage

I'm with Skeeter......I have one cordless base unit with 6 handsets.  Base is in the BR.  U-verse BBU in the LR.  Power goes out cordless no worky because no power to base unit in BR.  Wall phone in kitchen (plain 'ol telephone) works dandy.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 7 (1,729 Views)
Share this topic
Announcements

: Have phone trouble? Don’t wait, fix it now! Check out the links below, help is just a click away. You can also search for answers using the search feature above.