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Phone line down in yard

Phone line down in yard

An AT&T phone line has disconnected from the telephone pole and is laying in my yard.  We are no longer AT&T customers so I have no account to report this issue to.  The phone numbers on the AT&T website were not helpful.  I just want the line out of my yard.

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Message 1 of 28
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Accepted by ATTCares
‎10-20-2016 4:49 AM

Re: Phone line down in yard

Hi @willsmith82,

You do not need to be a ATT subscriber to notify us of exposed lines. You will find information here on how to have this addressed. 

-ATTU-verseCare 

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Message 2 of 28

Re: Phone line down in yard

Hi,

 

I've tried this number.   The automatic phone prompt keeps asking for an account number and when I finally get through to a person they give me the runaround and refer me to other people that are unable to help.  

 

This is not an acceptable solution.

Message 3 of 28
Contributor

Re: Phone line down in yard

My name is Betty H  and I live at [edited for privacy – please do not post personal information]. Some of your employee came out and dug a hole in my back yard about a year ago and never came back to cover it. Someone came out last week but it was not complete. Please have someone come out to complete this process immediately before someone get injury.

Message 4 of 28
Community Support

Re: Phone line down in yard

Hello @bettyharrell223,

We saw your post and will be glad to help. Please send us a detailed message by clicking here. Be sure to include:

 

  • Name
  • Account number
  • Phone number and the best time to reach you


We will get back to you as soon as possible. In the meantime, let us know if you have any other questions or concerns!

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 28

Re: Phone line down in yard

The numbers provided are not helpful. I am also getting the run-around and can't find anyone to help.
Message 6 of 28
Contributor

Re: Phone line down in yard

No,the line has a tree limb on top of it and is down but not exposed. We live in Douglasville Georgia 

Message 7 of 28
Tutor

Re: Phone line down in yard

I NEED HELP WITH PHONE LINE DOWN IN MY DRIVEWAY. [edited for privacy – please do not post personal information]

 

Message 8 of 28

Re: Phone line down in yard

I have an office in a business park. The phone line to my office is lying on the ground in front of the office for a length of about 100 feet. It is in the parking area. My next door office neighbor's phone line is sagging down into the sidewalk at neck level. It is a serious hazard to pedestrians using the sidewalk.

 

I reported this to ATT on Friday afternoon but as of today, nothing has changed. Trying to contact anyone via telephone was the most frustrating and time wasting thing I have done in years. When I finally reached someone who claimed to represent the repair people I told her that the sagging line across the sidewalk was a huge lawsuit waiting to happen but that obviously doesn't matter to them. This is Florida, home of the worst ambulance chasers in the world. I am considering calling one of them to have a "client" suddenly suffer a neck injury. Shame on you ATT, you represent  the worst of American corporate citizenship.

By the way, the address of the sagging wire is 3200 S Andrews, Fort Lauderdale 33316 on the East side of the complex. Be careful walking down the sidewalk or parking. [Per Guidelines:  Keep it Relevant and Appropriate].

Message 9 of 28

Re: Phone line down in yard

I am in the same situation.  THIS IS NOT A SOLUTION!  They just send you in circles.  The number is garbage.  I ended up at the same call center over and over.  

Message 10 of 28

Re: Phone line down in yard

Apparently calling 

180055157272

and entering 0 helps IF you want it pulled back up.  

 

If you want it removed entirely, you need Customer Service (who just sent you to buried lines, who sent you to repairs, who sent you back to customer support, who sent me to tech support, who sent me to repairs again, who finally sent me somewhere that arranged an appointment for Wednesday from 8am-5pm..... this is no joke....).  I will be back to let you know if anyone ever came.


@KGWilliams123 wrote:

I am in the same situation.  THIS IS NOT A SOLUTION!  They just send you in circles.  The number is garbage.  I ended up at the same call center over and over.  


 

 

Message 11 of 28
Contributor

Re: Phone line down in yard

i have a wire down from the storm.

Message 12 of 28
Tutor

Re: Phone line down in yard

Anyone help??

 

Message 13 of 28
Tutor

Re: Phone line down in yard

This number didn't help me; I got transferred 6 times.

 

Message 14 of 28
Teacher

Re: Phone line down in yard

All those numbers are absolutely useless since these are automated systems with zero ability to handle these kinds of issues (downed wire). We need someone coherent from AT&T to post a viable path to resolution here!

Message 15 of 28
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