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Low hanging wire in my yard, and we dont have or need a landline....Shall I just cut it?

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Low hanging wire in my yard, and we dont have or need a landline....Shall I just cut it?

I live in River Forest Il, and have a SBC ameritech box connected to the house.  The wire attached to it is about 7 feet off the ground.  Who can I can to have the box and the wire removed.   We dont use landlines anymore? 

 

River Forest is a suburb if chicago if that help route the request.  

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‎10-20-2016 5:03 AM

Re: Low hanging wire in my yard, and we dont have or need a landline....Shall I just cut it?

Hi @rgallery,

 

Our members and non-members can report exposed line issues and low handing cable issues by contacting us. Here is the information to do so. 

 

-ATTU-verseCare 


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Re: Low hanging wire in my yard, and we dont have or need a landline....Shall I just cut it?

After calling the 800 number I am constantly transferred to the wireless department who then has no idea what these "telephone wires are hanging too low from the pole" even means.. is there a direct line for a department?
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Re: Low hanging wire in my yard, and we dont have or need a landline....Shall I just cut it?

This is why I am no longer an AT&T customer. There is no customer service in my opinion. All a customer gets is the run around. I can understand why there isn't even a contact number for the Corporate office because no one cares about the customer's issues. I was a former employee at AT&T many years ago and we were never allowed to give the kind of service that is being given to customers now. I am glad I left, because it is a disgrace!

 

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