Contributor
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2 Messages
Is the ASUZ zenfone that I got from AT&T 8 months back eligible for free service?
The touch screen is not working. I got asus zenfone last December. I wanted to check if it's serviced for free.
Contributor
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2 Messages
ATTHelp
Community Support
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231.3K Messages
7 years ago
Hi there @shruthibaskar1,
Oh no! It is never a great experience to have touch screen issues. We know how important it is to know what options are available. You have come to the right place for help. I would love to provide more insight on this.
You mentioned purchasing this device 8 months ago. The great thing about most devices is it comes with a one year manufacturer warranty. We have a great article which goes over Exchanging a device under warranty. For additional support, please send us a private message @ATTHelp with your full name, account number, and best method of contact. This way, we will be able to take a closer look into options which work best for you.
I hope you have an amazing rest of your day!
Vanessa, AT&T Community Specialist
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shruthibaskar1
Contributor
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2 Messages
7 years ago
Hello, this is Shruthi. Thank you for responding for my case. I'm glad that
the phone has warranty for one year. I would like to replace my touch
screen or get a new phone again for free. I got this gophone for free as I
had a 2G device which was not compatible so I got a 3G gophone for free. I
would like to either get another one or replace the touch screen.
Please reply here to solve my
issue or acknowledge that you received my message as I do not have a phone
to call.
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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ATTHelp
Community Support
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231.3K Messages
7 years ago
HI there @shruthibaskar1,
Oh no problem! We definitely want to ensure your issue has been addressed. I would love to further assist in this matter.
Your account information is absolutely important to us and we want to keep it secure as possible. We highly advise to send a private message @ATTHelp with your full name and wireless number for security purposes. This way, we will be able to work together to provide the best resolution.
I look forward to receiving your private message. Until then, have an amazing rest of your day!
Vanessa, AT&T Community Specialist
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