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Dropping calls and noise


Dropping calls and noise

Phone keeps dropping calls when talking to someone. Also a loud background noise comes up. Both happe at random times. Multiple service people have been here and nobody seems to know how to fix it. Please help! 

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Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎02-25-2019 11:41 AM

Re: Dropping calls and noise

When the noise is on the line test it from the NID to determine whether the trouble is in the phone company side or your side of the NID, that will help to isolate your problem.  Sounds like moisture is getting into the wiring, one you know where you can either report it to the phone company or find out where in your homes wiring the trouble is. Until you do this you're just shooting in the dark.  No one can determine where the problem is if it's cleared itself before they can trouble shoot it. 

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