Drooping line in my backyard

[aombasse]

I have a seriously drooping line in our backyard that the kids and dog can touch. It is very dangerous.  Their web site says to call 800 288 2020 to report it-but I have been on hold for hours.  This is the 3rd time I have tried to get through on that number. Is there a way to report this on line or another number to call?

Thank you.

[spoom2]

Try the regional report number, some say it works better when you can't get through to the main number. Regional repair centers they aren't available 24/7 like the national number. 

[aombasse]

Thank you! I finally got through after waiting for almost 2 hours on the
line. However, they were super helpful and someone was at our home the
next morning at 8 AM to repair the drooping lines.
The customer service agent also gave me another number to call for this
issue: 800 246 8464 option 8. Hopefully this can help others.

[spoom2]

Thanks for the additional information.  Glad you got it repaired. 

[spoom2]

That's one of the regional repair centers number, and others have said they've had better results calling the regional center instead of the national repair number.