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Drooping line in my backyard

Tutor

Drooping line in my backyard

I have a seriously drooping line in our backyard that the kids and dog can touch. It is very dangerous.  Their web site says to call 800 288 2020 to report it-but I have been on hold for hours.  This is the 3rd time I have tried to get through on that number. Is there a way to report this on line or another number to call?

Thank you.

 

 

 

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Message 1 of 5
ACE - Master

Re: Drooping line in my backyard

Try the regional report number, some say it works better when you can't get through to the main number. Regional repair centers they aren't available 24/7 like the national number. 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 5
Tutor

Re: Drooping line in my backyard

Thank you! I finally got through after waiting for almost 2 hours on the
line. However, they were super helpful and someone was at our home the
next morning at 8 AM to repair the drooping lines.
The customer service agent also gave me another number to call for this
issue: 800 246 8464 option 8. Hopefully this can help others.

Message 3 of 5
ACE - Master

Re: Drooping line in my backyard

Thanks for the additional information.  Glad you got it repaired. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 5
ACE - Master

Re: Drooping line in my backyard

That's one of the regional repair centers number, and others have said they've had better results calling the regional center instead of the national repair number. 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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