dougm19Ua's profile

Contributor

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3 Messages

Monday, August 12th, 2019 6:00 PM

17 service calls in 7 months for one phone line

I have had 17 service calls in 7 months, each had 4-7 days with no service, and each required me to be home all day (17 days). Prior to this I had 45 years with few if any issues on the same phone line. What is AT&T doing to resolve the same problem from happening so frequently?. When will the phone line be fixed and be reliable again?

Expert

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19.2K Messages

5 years ago

You don't say what service you have, but whatever it is if there's another provider in the area I think I'd be looking. 

Contributor

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3 Messages

5 years ago

I have AT&T landline POTS service.  It is the only service in the area
that works during extended power outages. In the past we have
experienced power outages of 10-15 days due to storms.

Expert

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19.2K Messages

5 years ago

The only thing I can say is you know the service reliability so it's your choice whether or not to keep it.  Power problems can be controlled by an UPS. 

Contributor

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3 Messages

5 years ago

My UPS runs for an hour or so. Another option, a generator, they use
10-15 gallons of gas/day, after a storm gas is not available for weeks.
The AT&T central office has emergency power that runs for weeks, they
just refuse to fix their lines to our community. They have spent
$1,000's on service calls, they could have run a new line, a quarter
mile to their service point and saved $$.
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