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myatt account set up for phone that is in rental property

Tutor

myatt account set up for phone that is in rental property

i wish to set up an online account to pay bills for a phone that is in a rental property in another state.  The system is sending a verification code to the phone in the rental property and i have no way of accessing that phone.  Is there a way to set up an online account and have the verification code sent to my cell phone?

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Message 1 of 7
Administrator

Re: myatt account set up for phone that is in rental property

Hello @Stubro99

 

We're happy to help! Are you the account holder for the other property's service or is it in someone else's name?

 

Aminah, AT&T Community Specialist


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 7
Tutor

Re: myatt account set up for phone that is in rental property

Hi, thanks for responding. Yes ,i am the account holder for the service at the property. If like to be able to pay online.
Message 3 of 7
Administrator

Re: myatt account set up for phone that is in rental property

Hello @Stubro99,

 

Thank you for your response! So that we know how to proceed can you advise us if you already have an AT&T Access ID set up and you are trying to link the the service to the account, or will this be a brand new account. Additionally, we need to confirm if this is for a U-Verse digital home phone service or a traditional landline phone. We look forward to hearing back from you!

 

James C., AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 7
Tutor

Re: myatt account set up for phone that is in rental property

I do have an existing Myatt account for a traditional landline that was
cancelled. I would like to link the current traditional landline to
either the existing account or I'd be happy to create a new id. The issue
is that I do not have access to the verification code that there station
sends to the landline in the rental property
Message 5 of 7
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by davidbk
‎01-21-2019 1:20 PM

Re: myatt account set up for phone that is in rental property

@Stubro99,

 

Try creating a new ID for the new landline account and let us know if that works.

 

Rury, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 6 of 7
Tutor

Re: myatt account set up for phone that is in rental property

THANK YOU! I was able to get in and link the new account to my existing
mtATT if.

Thanks for the help.
Message 7 of 7
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