keep land line number when moving.

We are customers just like you, so there's not much we can do to help.  You'll have to work with AT&T.  I'm not sure what you're asking them, but this should be a simple move order to move your service from one location to another within the same telephone exchange. Are you sure they understand what it is you're doing?   You could try reaching out to an admin on the board to see if they could assist.  

Thanks!

Hi there!

We are sorry for the trouble with moving your Landline service. We will be glad to help. To assist further, we need to gather more information. If you could, please send us a Private message by clicking <Here> that includes your account number and contact telephone number we would appreciate it.

Mike, AT&T Community Specialist

Thanks for the idea! In 5 calls to AT&T and 2 internet chats where I was transferred 4 times to different people, no one ever suggested that. 

That's a great idea  - I had the same trouble and same run around and no solution.  I was told that I could move my number - very confidently - and we put in the work order - but to my surprise, I ended up with a new number and I was very upset.    I ended up switching the numbers around and getting my old number back at the old location (which I still owned) but it is highly inconvenient.      
   However, I have to ask WHY.  I already have the cell numbers I need and I don't want another one.  Why are the exchanges geographic within the same city?   After many calls and transfers,  I was finally told that in most cities you CAN move your number around at will and this is why I was assured it would move and then when land line was installed.   So WHY in this day and age are the exchanges of any count whatsoever?   Is it a local regulation since it doesn't seem to affect all cities?    Is it the age of the equipment?   Give me something to work with here.  I'm perfectly willing to hound city hall until they get some ancient ordinance repealed but I need to know who/what/where/when.  Frankly, I've tried working with them but they can't find any restriction on the books....   It seems like AT&T would want to help their long term customers with multiple lines and cells...   Just give me a valid reason please so I know what direction to go.    

This happened to me with Century Link when my mother moved into Assisted Living.  They promised me - twice! - that she could keep her number.  Then when they moved the phone it was a new number. They told me two or three times that day that they would switch it to her old number but it never got changed.  Then finally the next day they said it was a different exchange and she couldn’t keep the old number.  I was very upset that they had  lied to me!  I think it was about a week or two before they moved her service, too.  They didn’t work on it for two weeks; it was just that long before they could get to it.  They have horrible customer service.

ATT always gives the runaround.  Every agent will promise different things and their is no accountability for any of them. I was on the phone for one hour and 38 minutes with one customer service rep who kept telling me she'd been with the company for 23 years and she was appalled when I said that no agent had ever called me back when they said they would. Well she promised as well.  She offered me a good plan that met my needs--I only needed basic landline to keep my number and make a only local calls.  I was being charged $70 and she said she'd reduce it to $22/month with call forwarding, caller ID etc. She was bundling it with what I already had: cable and internet.  So she told me not to pay the present bill. She on on it and promised at least 6 times, she would call me back to make sure everything was good.  NOTHING was good.  I was told,  1) there was no such plan; 2) that I had a business plan (not true); 3) that even with her name, "Yolanda" and ID # YG2416 that they couldn't get a message to her.  I saw my order, but the third person I spoke to didn't see it until I gave her the order number.  She said it had been cancelled.  And she said the price was for a digital "landline." She then transferred me to her supervisor--that's the one that said she couldn't help me b/c my service was not residential--NOT TRUE.  Two other people said they were sending a message to Yolanda.  She never called, and the ORDER that I saw that was cancelled, disappeared.  I believe they are trained to lie and get rid of you.  They constantly raise your fee and then you have to spend hours on the phone threatening to leave and hope to get someone on the line who will give you a decent price. I am getting rid of my landline service with them, and soon the other service will go. They are the worst.  

Correction: Yolanda ID 2417 --

This topic is 4years old, closing to posting.  @customer9370 suggest you open a new topic with your issue, if you have one.