02-07-2019 6:37 PM
We put 100$ in our account in April 2018 , we put auto pay to off for the time we went up North. When the time came to come back down to Usa for the winter, there was only 20$ left in our account. We spent the whole afternoon, talking to many people at At&t for nothing. Some saw the 100$ deposit others didn't , but no one could help us. They cannot explain what happened to that 80$ which just disappeared. What a company !
02-09-2019 5:57 AM
Hello @Telephonejo, that’s not the experience we want you to have, let’s see what we can do.
If the money was taken off due to a glitch with Auto Pay, you should be able to see if by going to your online bill.
When you access your current online bill, do you see an $80 charge there?
Please let us know.
Mihai AT&T Community Specialist
- edited 02-11-2019 7:05 AM by ATTCustomerCare
On April 14, 2018, we can see that an amount of 100$(108.25$ taxes inc.)
was paid. We can also see the cancellation of auto pay.On January 3,
2019,we can see that the balance is 20$, we added 25$ for the 40$ a month
plan, we also reactivated auto pay. On January 17,2019, we added 50$(54.13$
with taxes) to pay the 40$ plan due on February 3. Your many
representatives to which we spoke to didn't see where the missing 80$ went.
So can't we. Where did it go? Is it possible to put it as credit in our
account, since that money belongs to us ? Thank you for reading me.
René <removed for security reasons>
02-10-2019 10:49 AM
Since this is account specific, we'll have to continue this conversation in a Private Messages (PM). Check your forums inbox by clicking the envelope on the top right of the page, look for a message from ATTCARES, and respond with the requested information.
We look forward to assisting further!
Rury, AT&T Community Specialist
02-12-2019 12:02 PM
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