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What happened to the 80$ taken from our account which no can retrace? 4hours on phone and no answer.

Contributor

What happened to the 80$ taken from our account which no can retrace? 4hours on phone and no answer.

We put 100$ in our account in April 2018 , we put auto pay to off  for the time we went up  North. When the time came to come back down to Usa for the winter, there was only 20$ left in our account.  We spent the whole afternoon, talking to many people at At&t for nothing. Some saw  the 100$ deposit others didn't , but no one could help us. They cannot explain what happened to that 80$ which just disappeared.  What a company !

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Message 1 of 5
Administrator

What happened to the 80$ taken from our account which no can retrace? 4hours on phone and no answer.

Hello @Telephonejo, that’s not the experience we want you to have, let’s see what we can do.

If the money was taken off due to a glitch with Auto Pay, you should be able to see if by going to your online bill.

When you access your current online bill, do you see an $80 charge there?

Please let us know.

 

Mihai AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 5
Contributor

Re: What happened to the 80$ taken from our account which no can retrace? 4hours on phone and no ans

On April 14, 2018, we can see that an amount of 100$(108.25$ taxes inc.)
was paid. We can also see the cancellation of auto pay.On January 3,
2019,we can see that the balance is 20$, we added 25$ for the 40$ a month
plan, we also reactivated auto pay. On January 17,2019, we added 50$(54.13$
with taxes) to pay the 40$ plan due on February 3. Your many
representatives to which we spoke to didn't see where the missing 80$ went.
So can't we. Where did it go? Is it possible to put it as credit in our
account, since that money belongs to us ? Thank you for reading me.
René <removed for security reasons>

Message 3 of 5
Administrator

Re: What happened to the 80$ taken from our account which no can retrace? 4hours on phone and no ans

@Telephonejo,

 

Since this is account specific, we'll have to continue this conversation in a Private Messages (PM). Check your forums inbox by clicking the envelope on the top right of the page, look for a message from ATTCARES, and respond with the requested information.

 

We look forward to assisting further!

 

Rury, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 5
Contributor

Re: What happened to the 80$ taken from our account which no can retrace? 4hours on phone and no ans

As you suggested, we checked our account with the received message texts you sent .
Message 5 of 5
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