What happened to the 80$ taken from our account which no can retrace? 4hours on phone and no answer.
We put 100$ in our account in April 2018 , we put auto pay to off for the time we went up North. When the time came to come back down to Usa for the winter, there was only 20$ left in our account. We spent the whole afternoon, talking to many people at At&t for nothing. Some saw the 100$ deposit others didn't , but no one could help us. They cannot explain what happened to that 80$ which just disappeared. What a company !
Re: What happened to the 80$ taken from our account which no can retrace? 4hours on phone and no ans
On April 14, 2018, we can see that an amount of 100$(108.25$ taxes inc.) was paid. We can also see the cancellation of auto pay.On January 3, 2019,we can see that the balance is 20$, we added 25$ for the 40$ a month plan, we also reactivated auto pay. On January 17,2019, we added 50$(54.13$ with taxes) to pay the 40$ plan due on February 3. Your many representatives to which we spoke to didn't see where the missing 80$ went. So can't we. Where did it go? Is it possible to put it as credit in our account, since that money belongs to us ? Thank you for reading me. René <removed for security reasons>
Since this is account specific, we'll have to continue this conversation in a Private Messages (PM). Check your forums inbox by clicking the envelope on the top right of the page, look for a message from ATTCARES, and respond with the requested information.
We look forward to assisting further!
Rury, AT&T Community Specialist
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