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Ridiculous customer service

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Ridiculous customer service

I am so disappointed in AT&T and their customer service.  I was offered a reward card during an online chat while signing up for service.  However, now they can't seem to find record of the offer because their agent forgot to make a note of it.  Typical bait and switch of big companies.  I will definitely change service as soon as possible.

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Accepted by ajforrest
‎06-28-2018 6:26 AM

Re: Ridiculous customer service

Hello @ajforrest,


I am sorry to hear you are difficulty with one of our rewards offers. 


To get assistance with this matter, I recommend you visit our Rewards Center.  They are the experts when it comes to rewards.  You will find their contact information at the bottom of their FAQs page.


Thank you for accessing the Community Forums, and have a wonderful weekend.


Anthony, AT&T Community Specialist


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Re: Ridiculous customer service

Thank you for your reply.  I did contact the reward center.  I was on hold for almost an hour and was transferred back and forth at least 3 times.  When I spoke to customer service (for about the 4th time) I was told there was nothing they could do because the person who chatted online with me didn't do their job.  I asked to speak to a supervisor.  The customer service rep told me that it was not going to help me because the supervisor couldn't do anything she couldn't do.  However, she did transfer me in the end (after I insisted).  I spoke to Katherine, the supervisor, and she couldn't have been more helpful.  She immediately told me she would fix the issue and did.  I just checked and my reward was mailed yesterday.  I appreciate her help, however, I shouldn't have had to spend over an hour on the phone trying to simply claim a reward that was offered to me.  I wasn't trying to get something additional out of anyone, but I was made to feel as if the situation was my fault.  I don't appreciate that.  Customers shouldn't have to fight for something that the company willingly offered.  Customer service is the key to a company keeping customers, and this was not the way to achieve that.  

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