Contributor
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2 Messages
Obtaining landline call logs
I am trying to get a detailed copy of all phone records ( calls in and out) for the last few months. The last I spoke to at att says this is not possible but I’ve had my cellular call details mailed to me and she said that wasn’t possible either. Can anyone tell me if this is possible? Plz and thx
Accepted Solution
Official Solution
-ironclad-
Scholar
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69 Messages
6 years ago
Hi,
Well the easiest way to get your call logs on your computer screen and print it out by doing screen capture is...
1. Login to att.com website
2. Find the options that says U-verse Home Phone Service
3. Find and click on Manage Home Phone Features
4. Find and click on Call Logs
If you have any error message. Just reply it here and I'll check if I can help. Good luck..
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ATTHelp
Community Support
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231.3K Messages
6 years ago
Hello @Rcloud72,
Being able to have a record of your call log can be very convenient. You have come to the right place. Let's make sure we provide you with the support you deserve.
So we can work together to provide the best resolution, I will be sending a private message to your Forums Inbox to gather additional details on this matter. This way, we can take the proper steps to get this resolved.
I hope to hear from you soon! Have a great rest of your day!
Vanessa, AT&T Community Specialist
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hotrod1201
Contributor
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1 Message
6 years ago
I am looking for almost the exact same information, and everyone that I have contacted, both in a call center as well as in a retail store have stated that they can not help me.
Please help!
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Rcloud72
Contributor
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2 Messages
6 years ago
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cmonba
Contributor
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2 Messages
5 years ago
All of my call log info has disappeared (as of 08/24/18). The att.com site tells me I have not made or received any calls in the last sixty days! Obviously, some kind of software glitch has occurred but I have given up. I have escalated it to no avail. All of the info used to be there and then BAM it's gone. I spent hours on the phone with techs in Detroit and Texas but it never got fixed. Glad it's not brain surgery or life and death!
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mugliar1
New Member
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2 Messages
2 years ago
I am interested in getting call history on an old disabled AT&T landline. Looking for details from 1-1-1991 to 8-31-1997. What is the formal way to request this information from AT&T? I have called an 800 number and then were not helpful at all and asked me to Google to find out how to get info. 800=288-2020
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sandblaster
ACE - Expert
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64.7K Messages
2 years ago
@mugliar1 There is no way to get call logs that far back. At most ATT keeps records 7 years.
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ATTHelp
Community Support
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231.3K Messages
2 years ago
Here to help with your call history inquiry, @mugliar1!
Just as @sandblaster mentioned, we would not have a way to pull call history from that far back.
Let us know if you have any other questions. Thank you for reaching out to AT&T Community Forums!
CalebP, AT&T Community Specialist
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chambliss4622
New Member
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2 Messages
2 years ago
I need to obtain a detailed call history for my traditional (non-digital) home landline for one specific day in August 2021. As this info is not available for viewing online, how might I go about requesting this from AT&T? Many thanks
for any help!
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spoom2
Expert
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19.3K Messages
2 years ago
They don't keep records on traditional local landline calls, just long distance. So you'll need to contact whoever was your LD provider at the time if it was a LD call. This topic is 4 years old so please open your own topic if you have further questions, closing this one to further posting.
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