01-06-2019 5:32 AM
I am facing a problem now since 12/15/18..drove 8 hours to check to see why my elder parents have been without their home phone for almost a month and was told resolution would be 12/27. Mom is a heart patient and guess what number is associated with monitoring- home. Tried calling since 12/31 to call in getting the auto voice mail that the department is closed after a message stated 1/5/19 service will be restored to the area. By calling the wrong department I was able to get to the repair team and was given the same static response there is a problem and we are aware the area is out and we are working on it. This is a community of elder ones who many do not have a child who would continue to track down the lack of customer / community that is happening right now. As of this morning I attempted to check on my parents and the home phone just rings - good thing I know there is a answer machine that picks up after 3 rings. In my conversations with those two Team Leads I have been able to get on the phone when I called from my work phone was told oh the phone bill will be adjusted based on the date the problem was reported - so what about those in the community who do not know what to ask.
The Team Lead I spoke to Jan 2 stated someone from the repair team would keep me posted and asked for a contact number - now this is Jan 6, 2019
Who can I talk to without going to the public step?
01-09-2019 3:02 PM
We'll be sending you a private message to get some more information regarding your parent's phone service. You can view and respond to the private message in the Forums Inbox.
John, AT&T Community Specialist
01-18-2019 2:15 PM
Trying to confirmed that your issue has been resolved. Please let us know if the issue has been resolved. looking forward to your reply.
Charles, AT&T Community Specialist
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