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NEED HELP CANCELLING SERVICE!

NEED HELP CANCELLING SERVICE!

Trying to cancel service for a deceased person.  I have mailed two cancellation notices to two different addresses, no reply.  I have called customer service 5 times and spent more than 60 minutes on hold and have yet to talk to a human.  Went by the ATT store and was told they could not assist.  I mailed the FINAL PAYMENT after they suspended service, they cashed my check, charged me $35 to re-connect and billed me for yet another month.  As a point of  reference, I have closed the 3 other utility accounts in about 10 minutes total time for all 3.  "Customer service" is certainly lacking to say the least.  Any ideas?

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Message 1 of 7
Administrator

Re: NEED HELP CANCELLING SERVICE!

Hello @ARDOKASSIST,

 That’s not what we like to see, let’s get you the help you need.

There are multiple ways to cancel an account for a deceased family member and you can find more information by going here.

Let us know if you need help with anything else.

 

Mihai AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 7

Re: NEED HELP CANCELLING SERVICE!

Thanks for the info link but the only mention of service is wireless. Can
I cancel landline service at a local store? I called them yesterday and
they told me they could not do it.
Message 3 of 7
Administrator

Re: NEED HELP CANCELLING SERVICE!

Hi @ARDOKASSIST

 

The provided link has the phone number to call to cancel service. Or just call 800-288-2020 to cancel. We hope this helps!

 

Aminah, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 7

Re: NEED HELP CANCELLING SERVICE!

Again, thanks for the reply. I've called that number 5 times and spent
nearly an hour on hold and have yet to speak with a human. Needless to
say, my patience with ATT has been exhausted.
Message 5 of 7
Administrator

Re: NEED HELP CANCELLING SERVICE!

Hi @ARDOKASSIST,

Thank you for providing this feedback. We will ensure it is forwarded to the correct department. To cancel services you will have to call or visit a local retail store.

Dee, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 7

Re: NEED HELP CANCELLING SERVICE!

Here's an update as of tonight.  As of Dec 10, 2018, I have called ATT  customer service 6 times, spent in excess of 60 minutes navigating your  menus and have yet to talk to a human.  I took the advice of 2 replies on this forum and went to 2 corporate owned ATT stores and both  told me that  they could not assist me.  I have sent 3 letters to ATT and have yet to get a single reply.  Not only am I dealing with the stress of the death of a family member, you are making it impossible to cancel a phone line.  All told, I have made 13 attempted contacts to cancel this account and I am still at square one.  I personally have all Uverse services at my residence but after this complete lack of customer service, who would want to continue service?

Message 7 of 7
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