01-20-2019 11:11 AM
Trying to cancel service for a deceased person. I have mailed two cancellation notices to two different addresses, no reply. I have called customer service 5 times and spent more than 60 minutes on hold and have yet to talk to a human. Went by the ATT store and was told they could not assist. I mailed the FINAL PAYMENT after they suspended service, they cashed my check, charged me $35 to re-connect and billed me for yet another month. As a point of reference, I have closed the 3 other utility accounts in about 10 minutes total time for all 3. "Customer service" is certainly lacking to say the least. Any ideas?
01-21-2019 11:31 AM
That’s not what we like to see, let’s get you the help you need.
There are multiple ways to cancel an account for a deceased family member and you can find more information by going here.
Let us know if you need help with anything else.
Mihai AT&T Community Specialist
01-21-2019 11:37 AM
01-21-2019 12:06 PM
The provided link has the phone number to call to cancel service. Or just call 800-288-2020 to cancel. We hope this helps!
Aminah, AT&T Community Specialist
01-21-2019 12:57 PM
01-21-2019 1:15 PM
Thank you for providing this feedback. We will ensure it is forwarded to the correct department. To cancel services you will have to call or visit a local retail store.
Dee, AT&T Community Specialist
01-28-2019 7:17 PM
Here's an update as of tonight. As of Dec 10, 2018, I have called ATT customer service 6 times, spent in excess of 60 minutes navigating your menus and have yet to talk to a human. I took the advice of 2 replies on this forum and went to 2 corporate owned ATT stores and both told me that they could not assist me. I have sent 3 letters to ATT and have yet to get a single reply. Not only am I dealing with the stress of the death of a family member, you are making it impossible to cancel a phone line. All told, I have made 13 attempted contacts to cancel this account and I am still at square one. I personally have all Uverse services at my residence but after this complete lack of customer service, who would want to continue service?