04-23-2019 5:12 PM
I have put several telephone numbers on my AT&T Call Block List for my home telephone number and I'm still getting multiple calls a day from one such telephone number. When I call the phone number back it says that this telephone number has been disconnected & no longer in service. Obviously by the recorded message, it's a Spam company that has somehow gotten a hold of a list of Disconnected/No Longer In Service Telephone Numbers.
I've also been getting Spam calls from telephone numbers that belong to either private individuals, school districts, and businesses.
I also have turned on the Block feature for callers whose name and telephone number both come up as "Unavailable" and those calls are still coming thru to my home telephone.
The AT&T Call Protect Option has the potential of blocking callers that I definitely want to talk to.
The AT&T Call Screening Option only allows 20 different telephone numbers to be able to get through.
Does anyone have any other way of blocking these Spam callers who have spoofed telephone numbers??
I spent almost 1 1/2 hours on the telephone today talking to 5 different females at AT&T and they were of no help at all.
Solved by: Go to Solution.
04-23-2019 6:00 PM
For one unavailable or unknown calls can't be blocked with the services provided by the phone companies at this time, that means no information was sent so therefore there's nothing to block. Anonymous call rejection will block people who choose to block their out going caller ID, totally different. One way the information is there but the caller choices to block it the other there's no information there period.
I really don't know exactly what call protect offers since I don't use an AT&T service it can be used on, but I doubt it will do all that much and you said it had a limited white list.
There's several blocking devices on the market that claim to come preloaded with a large black list and also claim to be more flexible than the Telco's provided blocking services. These devices go ahead of your phone equipment and have nothing to do with the phone companies.
04-24-2019 7:21 PM
We hear you. In addition to AT&T Call Protect, you can report unwanted calls and texts here: https://soc.att.com/2Zxt0mB. - Julie R.
04-24-2019 10:21 PM
04-25-2019 2:59 PM
If you think using another carrier will solve you're problem than go for it. You'll find out as so many others have that this is not just an AT&T problem. If the options AT&T gives you for blocking and white list don't meet your need with either the paid or the free variety of call protect there are many third party devices on the market that come preloaded with a thousand or more black listed number and some have large white list, these devices go between your phone line and your phone and some have pretty big claim as to how well they work. There's solutions out there that work around the issue, but until the government and ALL the phone carriers agree to a plan to resolve this the spammers and spoofers will keep finding ways around them.
It floors me how many of these topics are on here. All it takes is a forum search or a search with your favorite search engine to find them and what the FCC and carriers are doing about it.