Erroneous email and Customer Service Summary for "Order" I did not place

NOTE:  AT&T Chat rep, (billing specialist/supervisor) claims that the email and Customer Service Summary I am concerned about were generated in error, no changes have been made to my account(s) and the back-office is aware of and working on the issues. I applaud the chat rep for their patience with me as I pointed out each part of this issue that alarmed and concerned me, but I am still not at ease about the following chain of events.

Today (5/19/19) I received an email telling me to Review your AT&T Order (which I had not placed.) It was even more alarming, when I logged in (for the first time in a while), this morning (5/19/19) and my account indicated that the last login was the day before (5/18/19) when the Customer Service Summary was apparently generated. I honestly thought my account had been hacked, when I got that email and when I saw that login date, for a date I did not login.   Do AT&T employees (or an automated system) log into our accounts so that it shows a login date that wasn't performed by us?

My account is currently not under a term agreement and the Customer Service Summary and Charges Detail makes it look like I have been enrolled in new term promos for Phone and U-Verse TV that have an early termination fee if terminated prior to 12 months.

The Customer Service Summary states that my U-verse TV plan changed and my Phone plan changed.  But, I did not change them.  Based on the detail, it looks like "someone" enrolled me in all included $48.15 off TV/24 mos $100 Reward Card and Phone service showing TRIPLE PLAY ONLY $22.01 off for 24 months.

That said, my monthly service rates for Phone and U-Verse TV do not *seem* to have been changed, but it does appear that moving forward my current Internet  rate is an additional $5 (which I expected, based on information in my last bill).  

However, there are prorated charges (2 days), established as of a "start" date of yesterday (5/18/19) for Phone and U-Verse TV, for a few days of this billing cycle that are expected to carry forward to the next billing cycle.   Is this really a system generated "error" or did someone actually sign me up for new terms for my Phone and U-Verse TV service?

I want to make sure that this whole thing is really "in error" (as stated by the chat rep) so I know what to expect.  I don't want to inadvertently be placed under a new term agreement that I did not agree to.