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Credit Balance on Closed Landline Account

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Credit Balance on Closed Landline Account

Closed an account in 2017.  There was a credit balance when the account was closed.  The refund has never been issued and statements continue to be issued monthly showing the credit.  Tried calling about the account numerous times but they say the account is closed and there are no existing records...BUT I keep getting told that a refund will be automatically issued after 90 days.  NOT TRUE!!  It's been over a year!  I sent a written request for the refund per AT&T's instructions to: AT&T Global Imaging Center, P.O. Box 16795, Mesa, AZ 85211 but it was returned as address not known.  Is there another address?  

 

 

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Message 1 of 5
Administrator

Re: Credit Balance on Closed Landline Account

Hi @Bunwalla2006,

Mail a letter requesting your refund along with your full name, address and telephone number to AT&T Global Imaging Center, P. O. Box 16795, Mesa, AZ, 85211. Chick out this website for more information.

Lafayette, AT&T Community Specialist


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Message 2 of 5
Contributor

Re: Credit Balance on Closed Landline Account

While I appreciate your reply-- you just gave me the SAME ADDRESS I stated in my original post that was returned to me as undeliverable.

Message 3 of 5
Administrator

Re: Credit Balance on Closed Landline Account

Hi @Bunwalla2006,

YOu also can mail it along with your name, full address and telephone number to AT&T CMC, P. O. Box 57907, Murray, UT 84157-0907, Attn: Claims.Lafayette, AT&T Community Specialist

 

 


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 5
Contributor

Re: Credit Balance on Closed Landline Account

I resent my request to the second address you provided and it also was returned to me as "attempted- not known".

This is ridiculous!

Message 5 of 5
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