ATT to MCI no warning

Hello @hobbes9324!

Thanks for reaching out! To fully assist with your concern further, we'll need to get more details.

I am sending you a private message(PM) to help in this matter. Please check your inbox and reply to my message.

I look forward to your response!

Yetty, AT&T Community Specialist.

I have received past due bills from my AT&T landline account, after having a conversation with an "MCI" representative recently.  I reached out to MCI after trying to make a long distance call on my seldom-used landline and receiving a recorded message to call MCI.  The interesting thing from this conversation is that MCI had my HOME line, (registered to my wife), and the MCI rep gave me the address of a business she USED to own, and closed down over 10 years ago!  Mind you, this was a DIFFERENT number in a DIFFERENT city.  It is apparent that a major instance of "corporate ineptitude" transpired here.  Furthermore, MCI failed to notify me at my correct address, (my crystal ball not working so good), so I had NO IDEA this "changeover" had occurred.  Had this stuff been sent to me at the time this "handover" occurred, I wold have NOT approved this, and had it not been an option, I would have terminated the landline clear back when the changeover occurred.  As far as I am concerned, an IP service would have been a better deal.  AT&T has my email contact information, and I'd like to see documentation of my approval, and the dates/times that AT&T or MCI attempted to give me written notification of the changeover and prior billing attempts.  Thank you.

That can't happen on a customer to customer help forum.  You'll need to reach out to your carrier, which appears to be MCI. Have you tried calling AT&T to see if they have any records?  Maybe MCI just has the long distance and is not the dial tone provider. 

It's a scam for sure. I get these calls weekly saying they're from att/mci, no such thing! They're just trying to scam you out of enough info to switch you, with or without your knowledge. 

The OP wasn't talking about scam calls, however carriers do use third party vendors to get people to switch, all you have to do is say the word "yes" and you're switched, even if the "yes" isn't answering the specific question of whether or not you want to switch carriers.  Your best defence to this is to have it documented on your bill that only the account holder can change service, that way a third party can't call and tell AT&T (or anyone) you want to switch.   I'm closing this two year old topic to posting.