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second initial payment by mistake on prepaid balance

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second initial payment by mistake on prepaid balance

Hello. I was in the States for holiday till aug 27. However, while activating the prepaid plan it made a second payment for the same amount. I was meaning to happen because I knew the initial 45 dollar would be enough.

 

Today, the 45$ is still unused in the account and i won't use it anymore.

 

I want to cancel my go phone and get the money back. How can I get it back through my credit card?

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Accepted by ACE - Sage (ACE - Sage)
Accepted by lizdance40
‎11-19-2018 9:09 AM

Re: second initial payment by mistake on prepaid balance

Hello @hoefkade,

 

We can definitely provide you with some information about AT&T PREPAID. Any applicable rate plan charge for any AT&T PREPAID plan is not refundable and not exchangeable. Any unused services of your plan are forfeited if you change to another rate plan or cancel service during your plan's period. Amounts deposited into your account expire in accordance with the payment denomination expiration period ($10-$24 payments expire in 30 days, $25 to $99 in 90 days, $100 or more in 365 days). Any unused account balance is forfeited upon expiration as well. If you would like to review the AT&T PREPAID Terms of Service, you can do so at the link provided. Let us know if you have any further questions or concerns.

 

Sean, AT&T Community Specialist


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Message 2 of 4
Contributor

Re: second initial payment by mistake on prepaid balance

Looks like a automated reply.

 

However, while activating the prepaid plan it made a second payment for the same amount. I was NOT meaning to do to so because I knew the initial 45 dollar would be enough.

I understand that for wrongful payments there is an other option and that money can be refunded.

 

 

Message 3 of 4
Administrator

Re: second initial payment by mistake on prepaid balance

Let's look into that for you @hoefkade!

 

In order to review your case, I'm sending a private message (PM) from ATTCares. Please click the Forums Inbox and respond with your requested account details so that we may provide adequate support.


I look forward to assisting you!


Lar, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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