second initial payment by mistake on prepaid balance
Hello. I was in the States for holiday till aug 27. However, while activating the prepaid plan it made a second payment for the same amount. I was meaning to happen because I knew the initial 45 dollar would be enough.
Today, the 45$ is still unused in the account and i won't use it anymore.
I want to cancel my go phone and get the money back. How can I get it back through my credit card?
We can definitely provide you with some information about AT&T PREPAID. Any applicable rate plan charge for any AT&T PREPAID plan is not refundable and not exchangeable. Any unused services of your plan are forfeited if you change to another rate plan or cancel service during your plan's period. Amounts deposited into your account expire in accordance with the payment denomination expiration period ($10-$24 payments expire in 30 days, $25 to $99 in 90 days, $100 or more in 365 days). Any unused account balance is forfeited upon expiration as well. If you would like to review the AT&T PREPAID Terms of Service, you can do so at the link provided. Let us know if you have any further questions or concerns.
Sean, AT&T Community Specialist
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