Explore & discover

Helpful Links

keeping my service active

Highlighted
Contributor

keeping my service active

 i had virgin mobile for something like 15-18 years but they very recently here where i live dropped the ability to use only a flip phone, which is also all i need or want, so i switched my # over to ATT, it seems just at 3 months ago, it's very rare that i ever use a phone, so i only needed the 25 cents a minute plan and am thrilled about the fact i finally get good signal at my house, i knew virgin was horrible, but i had been under the impression that they didn't allow you to take your number to a different carrier. maybe they had that policy when i first got them and i simply never bothered to check if that had changed, or maybe i was just entirely wrong from the start. anyway, my only question is how much is the minimum i MUST add to my account to keep it active, i just looked at my account online, and it says my account is due on tuesday the 17th even though i have cash left in my balance ???

 

thanks to any and all that help out or answer

251 Views
Message 1 of 3
Solution
Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎04-24-2018 2:02 PM

Re: keeping my service active

If you are on the 25 cent/min plan, you are on the pay as you go plan where you must add funds prior to the expiration date to keep the plan and funds going.  If you let it expire before adding funds, you will lose your current funds.  If you add $10 up to $25 you extend the plan by 30 days.  If you add $25 up to $99, you extend the plan 90 days.  If you add $100+ you extend the plan by 365 days.  You get to decide how much you want to add.

Tags (1)
Message 2 of 3
ACE - Expert
Solution
Accepted by topic author
Accepted by therealIVARR
‎04-21-2018 8:34 AM

Re: keeping my service active

Unfortunately, any money put on prepaid can’t just sit there indefinitely, it has an expiration date as explained above. The cheapest option for you is the $100 refill that is good for 365 days. Otherwise, the minimum refill is $10 but that is only good for 30 days. Refilling $10 every 30 days adds up to $120 per year. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tags (1)
Message 3 of 3
Share this topic
Share this topic
Additional Support