Explore & discover

Helpful Links

how do I retrieve my network unlock code


how do I retrieve my network unlock code

I need help unlocking my phone outside the US.  Last week I moved from Louisville, KY, USA to live in Jordan for 6 months.  Yesterday I purchased a Jordanian SIM card for my phone.  Today I tried to operate my phone and was asked to enter a "network unlock code."  I thought the unlock process was completed before I left the US.  Before I left I changed from a monthly pay plan to a prepaid plan so I could keep my US phone number when I return.  I think I may have accidentally deleted an email with the network unlock code without knowing what is was.  I do still have my "unlock request number".  I don't think the "network unlock code" and the "unlock request number" are the same as the latter includes letters and the request for the former on my phone shows only a numbers/symbols keyboard.

Message 1 of 3

Re: how do I retrieve my network unlock code

Hello @gregclark,


To best service you with your request since you are out of the country, please call +1.314.925.6925 or click here to Chat with a representative.


Sean, AT&T Community Specialist

Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3
ACE - Sage

Re: how do I retrieve my network unlock code


Enter your IMEI and request number here to get a status on your request. 



(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 3
Share this topic
Share this topic

Are you Missing Your BOGO Credits? If so, QuarryRye can you help figure out what happened and what to do about it!

Additional Support