Contributor
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1 Message
help!! please
My phone was stolen yesterday. I logged into my account and reported it was stolen and etc. Today I went purchased new phone w new SIM included tried to add this new phone to my account which is prepaid service but after I enter my new imei and SIM card number I keep getting an error message saying system unavailable at this time to process your request. I am unable.to.contact AT&T due to fact service isn't activated on this new phone and currently am only.able.to access internet via my WiFi. Please help me! What's next?
formerlyknownas
ACE - Sage
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117.2K Messages
6 years ago
You have to go to an ATT store and have them make a SIM card for your old number.
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sandblaster
ACE - Expert
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64.7K Messages
6 years ago
If you activate that new sim yourself online, it will get a new number. If it has not been activated, either go to an ATT store or call to activate it with your number. If it has been activated, you will need a new SIM card.
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