Contributor
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1 Message
autopay confusion
i setup autopay it took money out but for some reason i have no service for the go phone it keeps saying i need to refill either dont have autopay i accidentally change plans and it is still asking for money
Contributor
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1 Message
i setup autopay it took money out but for some reason i have no service for the go phone it keeps saying i need to refill either dont have autopay i accidentally change plans and it is still asking for money
ATTHelp
Community Support
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231.5K Messages
7 years ago
Hello @placidend,
Thank you for reaching out to us on the Community Forums! I am sorry to hear you have no service on your GoPhone, even after using AutoPay. I can help you with this!
I recommend checking out our GoPhone Support Account page. You can check your refills, plan, and phone activation on this page.
I will be also reach out to you via private message, to ensure this gets resolved. Please check your Forum’s Inbox for this!
We want to make sure you are able to utilize your phone services! I look forward to working with you. Have a great day!
Jonathan, AT&T Community Specialist
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