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Refund for prepaid phone

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Refund for prepaid phone

I'm having an issue with a prepaid phone I purchased 3 months ago.  First I was sold a plan that was different than I asked for.  Didn't catch it until few days later. Went back to att store spoke with manager and was told he couldn't do anything for me.  I was also supposed to get a landline number switched to this phone.  After numerous visits to the store and calling att it still doesn't work  I asked for my money back.  Store tells me to call att.  Person at att says go back to att store.  A month ago I was given an address in Ohio to send a letter  to date no response,  still no refund and phone doesn't work.   Any help with this mess?

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ACE - Expert

Re: Refund for prepaid phone

its a prepaid phone and your stuck with it.  Most they might give you is the money back for service but I doubt it...  Its prepaid for a reason and that is the downfall.

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