i have a prepaid account. it automatically comes from my account. i lost my card and had to have another one come in to replace it. however, the money i had (over 400.00) was removed from my phone. once i got the new card in, i called to give the information and the 400.00 was to be returned to my account. the first representative told me that it would take 24hrs. i called back two days later. now it is it has been sent somewhere to a higher level for approval and it could take several days. however, i asked for a specific number and a few other specifics which i was not or as told by the rep could not be given. i asked for an email or number to talk to someone else. it was not done or i was told they only had a mail in address. why? i think there should be email and phone numbers to everyone and service offered. in the end, it just seemed like i wasn't getting the necessary service i needed and answers i wanted because i am a prepaid customer acct. does anyone have any contacts or offer assistance in this case while i wait for a call back that could take a couple of hours.
Did you ask to speak to a supervisor if you weren't happy with the responses to your questions? Depending on the specifics, a supervisor may not have been able to give you a different answer, but they may be better prepared to explain at&t's policies and/or to provide you with alternative solutions.
Unfortunately prepaid customers do not have e-mail access to customer service - but speaking to a customer service supervisor is an option.
Message Edited by hme83 on 12-10-200812:50:46 PM
=^..^= There must be a happy medium somewhere between being totally informed and blissfully unaware.