Tutor
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4 Messages
Prepaid Phone activation fee?
So, a couple of days ago I went to my local att store to buy a prepaid gophone. But as I was paying for everything I was told that there was a $25 activation fee since I've never had an account.
My question is, is there really a $25 activation fee?
My question is, is there really a $25 activation fee?
logo412
Guru
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450 Messages
10 years ago
There is no activation fee on gophone accounts. Most likely they charged you $25 for the first activation amount.
if you activated a non-COR store they might have charged you for the SIM card. Usually the SIM's cost anywhere from $10 to $15 dollars and the other amount could have been your refill.
Check your receipt and see what exactly it was, or visit the store and find out what it was.
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Momo741
Tutor
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4 Messages
10 years ago
This the the line where I was charged $25
Code FE-PHONE-ACT
Description PHONE ACTIVATION FEE
Category FE
For the sim card I didn't have to pay anything.
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Wild Banchi
Master
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10.2K Messages
10 years ago
Prepaid plans do not have activation fees, so if you we're charged, you should consider returning to the store for a refund.
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Momo741
Tutor
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4 Messages
10 years ago
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logo412
Guru
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450 Messages
10 years ago
I have never heard of an activation fee for GoPhone, the store you visted was not an AT&T Company store. I would seriously consider returning your service if you can because you should have not been charged a fee.
Additionally I would suggest sending ATTCustomerCare a message so feedback can be directed though the proper channels.
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Wild Banchi
Master
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10.2K Messages
10 years ago
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G-mobile
Scholar
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100 Messages
10 years ago
There is NO activation fees for prepaid service, I recommend getting a refund, and going to an "authorized retailer".
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elle101
Contributor
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1 Message
10 years ago
I have an old gophone from last year and was told yesterday, at the AT&T store, there would be an activation fee along with a refill amount...
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Wild Banchi
Master
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10.2K Messages
10 years ago
That is incorrect information. Activation fees apply to postpaid/contract service accounts ONLY. There are no activation fees associated with prepaid GoPhone service whatsoever. If you were charged for an activation fee, I would consider returning to the AT&T store that you visited and request a refund.
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guangzl1
Scholar
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185 Messages
10 years ago
Always ask the store if they are a corporate owned store or a authorized retail store. There's a big difference.
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