Phone Lost/Stolen, need to deactivate SIM Card but don't have an at&t account

Question

Hi, my phone got lost/stolen during my stay in the US, i would like to deactivate the SIM Card. To do so, the website is telling me to log into my account but I don't have a password and can't create one since it is send to your mobile phone which I don't have. Can you help me to deactivate my SIM Card,

Thank you very much

ELroy1968 · Answer

Hi val_reiz,

We are always willing to help you fix problems with your phone that’s why we’re always looking for ways so you can contact us easily.

Phone Lost/Stolen, need to deactivate SIM Card but don't have an at&t account
[ New ]
Hi, my phone got lost/stolen during my stay in the US, i would like to deactivate the SIM Card. To do so, the website is telling me to log into my account but I don't have a password and can't create one since it is send to your mobile phone which I don't have. Can you help me to deactivate my SIM Card,
Thank you very much

The best way to deactivate a simcard without the passcode is by calling customer service at 1800-331-0500 or dial 611 directly on a at&t phone. Hope this help.

Regards,

Elroy

sandblaster · Answer

Do you really need to deactivate it? Since its prepaid, whoever found it can't run up a bill and as long as the gophone account is not refilled, it will eventually deactivate on its own.