Contributor
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2 Messages
Paid but Disconnected
Wednesday 13 December 2017 5:56
30 Day Plan
Paid four days in advance VISA / 611 / accepted
This morning no phone : icon crossed out
Can not get help on internet
Any ideas?
Fred
Part of what I tried to send
Wednesday 13 December 2017 5:25
I paid my bill on 9 December 2017
I have no service
Phone icon is crossed out
Please fix immediately and notify
formerlyknownas
ACE - Sage
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117K Messages
6 years ago
This is not ATT, we are customers. Check your account to see if you paid enough for the refill. Some report a 911 fee has been charged separately, preventing refills from covering service.
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unclefred
Contributor
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2 Messages
6 years ago
Paid $31.33
Said I was good
Now I must borrow a phone to phone about a phone
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formerlyknownas
ACE - Sage
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117K Messages
6 years ago
Or you could login and look at your account, which will happen anyway, and add funds if you’re short.
If not short, power cycle the phone to see if it reconnects
If not, then call..
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