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New GoPhone disapointment


New GoPhone disapointment

I recently purchased and activated a GoPhone on a $45 /mo unlimited everything plan. Today, i am unable to make calls and only tells me that it can be used for 'Emergency calls only' . I am unable to use the online chat because there ISNT one for GoPhone. And i obviously cant call cuztomer service, or recieve text. 


I need my password(pin) for online reset and i'd like to resolve this issue.

I work two jobs, so I NEEd my phone. please help.



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Community Manager

Re: New GoPhone disapointment


Hello @missmccalla 


Does your phone need a refill? You should be able to dial 611 to do that or buy a refill card. If it's still within 30 days from your last rate plan renewal but not working, try removing the battery and a SIM card and putting them back to reset the phone. If that doesn't help, you might need to stop by an AT&T store to have it checked.




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AT&T GoPhone is changing its name to AT&T PREPAID. New name - same great service, network and value!

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