Helpful Links

New AT&T PREPAID!

Community Support

New AT&T PREPAID!

AT&T PREPAID.PNG

 

 Hello Community,

 

We are making exciting changes to AT&T GoPhone, our prepaid service, that our customers will start to see at national retailers and online.

 

Starting on Friday, July 14th 2017, AT&T GoPhone is changing its name to AT&T PREPAID. New name –same great service, network and value.  You’ll see changes in verbiage, but don’t worry, everything will still work, including GoPhone refill cards and phones.

 

Even though the service will stay the same, we know you all will have some great questions.  Please keep reading below to get answers to all your GoPhone and AT&T PREPAID questions, as well as a great new promotion that starts July 14th 2017!

 

Tim, AT&T Community Specialist

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
7,359 Views
Message 1 of 19
Community Support

Re: New AT&T PREPAID!

Before we get into the details, please note that you can find information on all the changes we discuss here at our GoPhone to AT&T PREPAID transition page.  You can also learn about the exciting new promotion we are offering via our support site Smiley Happy

 

One important change that is happening apart from verbiage changes, is the website where you will manage your account.  The new URL is att.com/myprepaid. Please Bookmark/Favorite this new location for future reference. Don’t worry though, the MyGophone link will also continue to work at launch as well.

 

As I mentioned above, the main changes are around verbiage, so here are some of the big changes to expect:

  • Refill will now be referred to as Pay, Make a Payment, and Payment.
  • Packages and Features will be referred to as Add-Ons and Optional Services.
  • GoPhone Refill Card and Refill PIN will be referred to as AT&T PREPAID Refill Card, and AT&T PREPAID PIN.
  • Rate plan expiration and expiration date will be referred to as Payment Due date, Due Date, and Payment Date.

 

You can also view our FAQ to answer some of the more common questions:

  • I have a GoPhone refill card. Will it still work with AT&T PREPAID?
  • I just purchased a GoPhone device but have not activated it yet. Will it still work with AT&T PREPAID?

 

Thanks so much for the great community feedback, and we hope these are welcome changes!   As always, please post any questions you may have below!

 

Tim, AT&T Community Specialist

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 19
Teacher

Re: New AT&T PREPAID!

To Tim or any AT&T employee

 

Will there be additional plans offered with the new AT&T prepaid?  I would like to suggest AT&T mobility add a $70 plan similar to T mobile one prepaid that includes a 3G hotspot.  Considering AT&T offer unlimited postpaid WHPI,Hotspots and Connected car plans i do not think it's too much to ask for a tethered hotspot plan with max speed of 512 kbps.

Message 3 of 19
ACE - Expert

Re: New AT&T PREPAID!

Perhaps the exciting part is yet to come....

 

@buglebug.  At this time, T mobile does not have the coverage to be direct completion or both Verizon and ATT might match their plans.   Since you ask, I gather T-mobile doesn't cover you.

 

 

(The following is included after all posts to save typing) We are fellow customers. Our answers are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 19
Teacher

Re: New AT&T PREPAID!

Hello  ,

 

T mobile started scant coverage in my area around march. Their coverage map state fair (occasional indoor)coverage but in certain directions there is no coverage. I suspect until their 600 mhz spectrum is deployed their maps will continue to show scant coverage.

 

I am a current AT&T prepaid customer.  I'm trying to look at at&t as fairly as i can.  And truly believe AT&T should add an additional plan that has unlimited on device data that includes a 3G hotspot with max speed of 512 kbps similar to T mobile one prepaid. Perhaps $70 monthly. As previously stated,AT&T has unlimited postpaid WHPI,Hotspots and Connected car plans so a prepaid smartphone hotspot of 512 kbps is not unreasonable. It likely would be very competitive and increase ARPU as i understand it.

 

Message 5 of 19
Contributor

Re: New AT&T PREPAID!

Message 6 of 19
Community Support

Re: New AT&T PREPAID!

Hi @Car121

 

Great question.  Here are the details on the promotion we are offering.  Currently this promotion is available to customers creating a new line of service.  We may have new deals in the future, so I recommend checking back with our AT&T PREPAID homepage regularly for the latest offers.

 

Thanks so much.

 

Tim, AT&T Community Specialist

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 19
Contributor

Re: New AT&T PREPAID!

Is this the reason I now get charged 1 cent daily even if I don't use my phone?

I don't use the internet on it so I don't use any data, & it's not a smart phone.

Message 8 of 19
ACE - Expert

Re: New AT&T PREPAID!


buscando wrote:

Is this the reason I now get charged 1 cent daily even if I don't use my phone?

I don't use the internet on it so I don't use any data, & it's not a smart phone.


@buscando   No.  The 1 cent charge has been happening for years.  Call ATT and ask for data to be turned off on your line.  This can only be done on prepaid plans.

 

(The following is included after all posts to save typing) We are fellow customers. Our answers are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 19
Contributor

Re: New AT&T PREPAID!

That answers my previous question.
Message 10 of 19
Contributor

Re: New AT&T PREPAID!

will the price be more cheaper? is there an added feature or freebies with it?

Message 11 of 19
ACE - Expert

Re: New AT&T PREPAID!

@mobileaddict

No.  Just "re-branding".  Why?  I have no idea, not a single new feature and the plans are several months old.  (Shrug)

FYI the unlimited $65 plan is limited speed and no hotspot, not that you can tell from the information provided.

 

(The following is included after all posts to save typing) We are fellow customers. Our answers are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 19

Re: New AT&T PREPAID!

Hope this AT&T prepaid will be available of all 24/7 store in our state.

Message 13 of 19
Contributor

Re: New AT&T PREPAID!

Hi,
How do you cancel your prepaid account? Is it just by not making the next payment? Will the service then end itself?
Message 14 of 19
Contributor

Re: New AT&T PREPAID!

That is correct prepaid means pay as you use service. So if you don't want service anymore don't pay for more time or don't buy phone cards. If you have auto pay, then you do need to call at&t and cancel your auto pay.
Message 15 of 19
Share this topic
Announcements

AT&T GoPhone is changing its name to AT&T PREPAID. New name - same great service, network and value!

Additional Support