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Need help for my perpaid account

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Need help for my perpaid account

help my name is Carlos and I need help getting my prepaid account back up because I haven't put minutes on my phone for a while not and when ever I try to log in it give me this. "The wireless number you entered is not associated with a valid AT&T PREPAID subscriber. Please check the number and try again" and I don't know what to do so I need help bad and its kinda getting me mad  how long its taking because this never took this long to put minutes on my phone. 

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Re: Need help for my perpaid account

Also I cant sign in because it says this "The wireless number you entered is not associated with a valid AT&T PREPAID subscriber"

 

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