I think that there is some confusing information and terminology that is listed when you look at your account on the Pay As You Go site.
Account Balance - No issue there. I just paid added $40 for next month ($40 plan).
Rate Plan Expiration Date - No issue there. That shows when my 30 day periods are up and if I don't have money there or on auto pay my service won't work.
The two I don't understand are Account Balance Expiration Date and Cancel date which are 3 and 5 months from the date I last added funds.
The two I don't understand are Account Balance Expiration Date and Cancel date which are 3 and 5 months from the date I last added funds.
Indeed, it can be confusing when trying to understand all at once - especially for new customers.
Your account balance expiration date is however much time you have left until your balance expires. In your case, you have 3 months, which is a comfortable place to be. Every time you add money, it pushes back the expiration date anywhere from 30 days to 90 days, and even up to a full year. Any remaining funds on your account will be forfeited once the account balance expiration date is exceeded.
Your cancel date would be an extra 60 days or 2 months from the date of your account expiration date. Once the account balance expires, there is a 60-day "grace period" that will allow your account to remain active even with a balance of $0.00. Should the account exceed the listed cancel date, the entire account will expire, losing your phone number and other information associated with the account. A person would have to create an entirely new account should they decide that they would like to continue using prepaid GoPhone services.
Wild Banchi
Master
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10.2K Messages
10 years ago
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YYhong881565
Teacher
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13 Messages
10 years ago
Thank you
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Rickochet
Mentor
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54 Messages
10 years ago
I think that there is some confusing information and terminology that is listed when you look at your account on the Pay As You Go site.
Account Balance - No issue there. I just paid added $40 for next month ($40 plan).
Rate Plan Expiration Date - No issue there. That shows when my 30 day periods are up and if I don't have money there or on auto pay my service won't work.
The two I don't understand are Account Balance Expiration Date and Cancel date which are 3 and 5 months from the date I last added funds.
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Wild Banchi
Master
•
10.2K Messages
10 years ago
Indeed, it can be confusing when trying to understand all at once - especially for new customers.
Your account balance expiration date is however much time you have left until your balance expires. In your case, you have 3 months, which is a comfortable place to be. Every time you add money, it pushes back the expiration date anywhere from 30 days to 90 days, and even up to a full year. Any remaining funds on your account will be forfeited once the account balance expiration date is exceeded.
Your cancel date would be an extra 60 days or 2 months from the date of your account expiration date. Once the account balance expires, there is a 60-day "grace period" that will allow your account to remain active even with a balance of $0.00. Should the account exceed the listed cancel date, the entire account will expire, losing your phone number and other information associated with the account. A person would have to create an entirely new account should they decide that they would like to continue using prepaid GoPhone services.
Hope this clears things up.
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Rickochet
Mentor
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54 Messages
10 years ago
Thanks Wild Banchi, it makes more sense now. I would be nice if the Pay As You Go site would have a bit more easier to understand info.
I appreciate your help.
Rick
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Wild Banchi
Master
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10.2K Messages
10 years ago
They should make it a bit easier to understand. Perhaps they could look into that...
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