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I paid $2 to check voicemail, but there's no voicemail there

Teacher

I paid $2 to check voicemail, but there's no voicemail there

I had an icon on my phone (a blue envelope with green talk cloud) which I believed to be a voicemail icon. I also had a message telling me I had a VM. So I dialed the number, spent $2, but I don't have any voice messages. Do I have the wrong icon, or what's going on here?

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Message 1 of 6
Expert

Re: I paid $2 to check voicemail, but there's no voicemail there

What is the make and model of phone you are using, also you can avoid the $2 fee to check voicemail by using another phone to call and retrieve voicemail that way.
Message 2 of 6
Teacher

Re: I paid $2 to check voicemail, but there's no voicemail there

Huawei U2800A

Message 3 of 6
Expert

Re: I paid $2 to check voicemail, but there's no voicemail there

Unfortunately I have gone through the owners manual and the quick start guide as well as the makers website, google, phonescoop.com and other sites including AT&T but yet none of them reference the voicemail icon for your phone.Sorry.
Message 4 of 6
Teacher

Re: I paid $2 to check voicemail, but there's no voicemail there

Here is a photo of the phone with icon (to the right of the "3G" icon):

 

DSC04770.JPG

 

http://i1241.photobucket.com/albums/gg502/RisingSun96815/DSC04770_zps1e20b4ed.jpg 

Message 5 of 6
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Teacher

Re: I paid $2 to check voicemail, but there's no voicemail there

I called up customer service, and they took care of it. The rep verified that the icon is a VM icon. She thought it was some glitch in the system. It's gone now, and my $2 has been credited to my account. Thanks AT&T.

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