Contributor
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1 Message
How do I get the PUK code for my GoPhone?
I need PUK code for gophone. My brand new phone is locked up and I can't get in Help,!!!!
Contributor
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1 Message
I need PUK code for gophone. My brand new phone is locked up and I can't get in Help,!!!!
Accepted Solution
Official Solution
jamileh
Former Community Manager
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5.2K Messages
11 years ago
GoPhone accounts will not be able to retrieve the PUK online from myAT&T.
You will need to contact Customer Service by dialing 611 from your wireless phone or 1-800-901-9878 (Pay As You Go) or 1-866-499-7888 (Pick Your Plan) from a landline phone.
Here's a link to the article with this information: http://www.att.com/esupport/article.jsp?sid=KB92584
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Juniormilton1986
Tutor
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2 Messages
11 years ago
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jamileh
Former Community Manager
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5.2K Messages
11 years ago
I am sorry that you are in such dire circumstances. Do you have access to another phone that you can use? Perhaps a friend or relative will allow you to use their phone for a few minutes.
You are welcome to send private message to ATTCustomerCare with your name, email address, phone number and the best time to contact you. They will request a number to contact you but if you do not have one, please let them know.
To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.
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Juniormilton1986
Tutor
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2 Messages
11 years ago
I guess I'm going to have to throw away this useless phone and walk to the store to pay another $45 of money I don't have for another phone. Thanks AT&T you really know how to stick it to the little guy.
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jamileh
Former Community Manager
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5.2K Messages
11 years ago
I see that you send your first private message to ATTCustomerCare at about 8PM last night.
Please give them some time to respond. It is not necessary to send multiple messages. They will help.
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Wild Banchi
Master
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10.2K Messages
11 years ago
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liz93
Contributor
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1 Message
11 years ago
It isa. Weekend and i dont have a car or anything. I need my phone's sim card unlocked andc coustomer serviceisc is closwd but i need a puk code. HElP ME!!!!
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Wild Banchi
Master
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10.2K Messages
11 years ago
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cassie2003
Mentor
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25 Messages
11 years ago
-and down put anything on that codes cause ten unsucessfull attemps on that puk will make you simlock , if that happens nothing can be done on the sim and will need replacement
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altazan83
Contributor
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1 Message
11 years ago
I feel the same way. I just think its rediculous that a phone payment is as much as a car note they are out of their minds. But I have to keep At&t because my father doesnt even know how to text and I can at least not run up all of his minutes. Its just obsurd the way the are treating the economically smarter customersIII
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