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How do I cancel auto pay?


How do I cancel auto pay?

Does anyone know how to cancel pepaid auto pay?









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Message 1 of 3

Re: How do I cancel auto pay?

 Call customer care at 611 from your wireless phone or call the payment center at 1-866-499-7888 when it asks for your payment method, press # a few times and the system  will transfer you to a payment specialist, Let the prepaid specialist know that you would like to cancel the auto pay option.

Message 2 of 3
Former Community Manager

Re: How do I cancel auto pay?

Thanks Irish Rose!


jackie - you can also take a look at this article for tips on cancelling your auto pay:


If you manage your account online, you can also stop autopay by logging into your account:


  1. Log in to myAT&T.
  2. Hover over Bill & Payments at the top of the page, and then select Manage AutoPay.
  3. Select Discontinue AutoPay.
  4. Select Submit.

If you have a payment pending, you'll see a "cancel this payment" link. You do not have to stop autopay completely if you only want to cancel the current payment. 


Hope this helps and welcome to the community!


As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

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