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1 Message
Thursday, September 6th, 2012 4:00 AM
How do I cancel auto pay?
Does anyone know how to cancel pepaid auto pay?
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jamileh
Former Community Manager
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5.2K Messages
12 years ago
Thanks Irish Rose!
jackie - you can also take a look at this article for tips on cancelling your auto pay: http://www.att.com/esupport/article.jsp?sid=KB408923#fbid=klTv5JbXE79
If you manage your account online, you can also stop autopay by logging into your account:
If you have a payment pending, you'll see a "cancel this payment" link. You do not have to stop autopay completely if you only want to cancel the current payment.
Hope this helps and welcome to the community!
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Eileen89
Master
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5.1K Messages
12 years ago
Call customer care at 611 from your wireless phone or call the payment center at 1-866-499-7888 when it asks for your payment method, press # a few times and the system will transfer you to a payment specialist, Let the prepaid specialist know that you would like to cancel the auto pay option.
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cynthialilley
Contributor
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1 Message
5 years ago
I need help cancelling my auto pay
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