Get Unlimited Talk, Text, & Data for $40/mo. when you sign up for AutoPay. Plus, Mexico & Canada included!
jackie10's profile

Contributor

 • 

1 Message

Thursday, September 6th, 2012 4:00 AM

How do I cancel auto pay?

Does anyone know how to cancel pepaid auto pay?

 

 

 

 

 

 

 

 

Accepted Solution

Official Solution

Former Community Manager

 • 

5.2K Messages

12 years ago

Thanks Irish Rose!

 

jackie - you can also take a look at this article for tips on cancelling your auto pay: http://www.att.com/esupport/article.jsp?sid=KB408923#fbid=klTv5JbXE79

 

If you manage your account online, you can also stop autopay by logging into your account:

 

  1. Log in to myAT&T.
  2. Hover over Bill & Payments at the top of the page, and then select Manage AutoPay.
  3. Select Discontinue AutoPay.
  4. Select Submit.

If you have a payment pending, you'll see a "cancel this payment" link. You do not have to stop autopay completely if you only want to cancel the current payment. 

 

Hope this helps and welcome to the community!

Master

 • 

5.1K Messages

12 years ago

 Call customer care at 611 from your wireless phone or call the payment center at 1-866-499-7888 when it asks for your payment method, press # a few times and the system  will transfer you to a payment specialist, Let the prepaid specialist know that you would like to cancel the auto pay option.

Contributor

 • 

1 Message

5 years ago

I need help cancelling my auto pay

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.