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Go Phone

I bought a go phone, after 30 days it is not working shutting down, i bought the extended warranty however, was told it would not kick in due to the fact it has a manufacture warranty. I have called 3 times and received 3 different answers, i would like the phone to be replaced or refunded. I had a representative ask me what i was going to do with the phone, if it was going back on my plan?? does it matter its our phone and we paid for it then when i got hung up on i tried to chat with them i was told they dont replace go phones- then why the warranty.

i am frustrated we just switched to att now i wonder if i made an error. 

Message 1 of 2

Re: Go Phone

Hi papergril1970,


All of our devices have a One Year warranty. If you device is a GoPhone branded GoPhone, you will need to contact the warranty support line (1-800-801-1101) to have the device replaced. 


Where did you buy your device from? You may need to go back to the store you bought it and get it replaced though them. AT&T does not offer insurance or extended service plans for any of the GoPhones. 


Hope this helps!

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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AT&T GoPhone is changing its name to AT&T PREPAID. New name - same great service, network and value!

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