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MeepDMH's profile

Contributor

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1 Message

Monday, August 7th, 2017 3:59 PM

Double text message charges

I noticed that I am being double charged for some text messages on my AT&T GoPhone. My plan is 10 cents a minute per call and 20 cents per text. Is there a character limit that causes you to be double billed if the message goes over?

Community Support

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230.7K Messages

7 years ago

Hello @MeepDMH,


This is a very good question! I would be more than willing to address this for you!


Every text message can contain up to 160 characters, if this limit is exceeded it bills as a separate message. Have you sent messages over the limit? If not, and you are still being charged, please send us a message at @ATTCares.


I hope this addresses all your concerns! Have a great rest of your day!


Jax, AT&T Community Specialist

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