Contributor
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3 Messages
AT&T Prepaid card doesn't work on prepaid LG AT&T GoPhone
My phone ran out of service (I think the minutes expired after 90 days of inactivity).
I bought a $35 "AT&T PREPAID (formerly GoPhone)" card to add minutes to it.
When I turn the phone on, it says "SIM not provisioned MM #2". I assume this is because it no longer has service.
I've tried *888*<12-DIGIT-PIN> from the back of the card, and it doesn't work because I can't make a call.
I've tried 611, doesn't work for same reason.
I've tried att.com/myprepaid, using the phone number listed under Settings -> Phone Info, and that didn't work because the number isn't recognized. (The phone number must have expired too?)
Now that I've scratched off the back of the prepaid card, i'm pretty sure I can't return the card.
Please help me get my phone back in service! 😕
Thanks
Accepted Solution
Official Solution
sandblaster
ACE - Expert
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64.7K Messages
6 years ago
If your account balance was $0 for more than 60 days, not only was your SIM card deactivated but your account was closed and your number lost. If that’s the case, your new SIM card will have a new number.
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Anonymous
New Member
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25.7K Messages
6 years ago
You more than likely need a new sim and number from att if it's been that long since you used it.
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rpc0618
Contributor
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3 Messages
6 years ago
Where do I get one that will work with the LG B470 and the prepaid card?
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Anonymous
New Member
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25.7K Messages
6 years ago
This is a customer to customer forum. I can't exactly just pull up your account and check. And at&t stores give the Sims away for free.
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formerlyknownas
ACE - Sage
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116.6K Messages
6 years ago
AT&T store..
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rpc0618
Contributor
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3 Messages
6 years ago
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