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LisaK1968's profile

Contributor

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2 Messages

Friday, June 16th, 2017 6:11 PM

Usage warnings

I have go phone $45 unlimited talk, text and data, so why do I get data usage warnings?

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

7 years ago

The $45 plan limits high speed data to 6GB. That is what the warnings are for. Even though data will continue to work after using up the high speed data, it will be very slow.

Tutor

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5 Messages

7 years ago

How can it be low when I just renewed my plan yesterday ? Why is it not resetting ?

ACE - Expert

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64.7K Messages

7 years ago

@Beaniebaby12 Do you still have days left on your plan? Even if you use up all your high speed data, it is still a 30 day plan and just refilling your account does not start a new 30 days. 

Tutor

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5 Messages

7 years ago

It made me refill it last night by midnight it said in a text it sent me

Tutor

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5 Messages

7 years ago

Yes so why is my data usage warning still on my phone it should be full ? Are you not understanding 

ACE - Expert

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64.7K Messages

7 years ago

Assuming that yesterday was the last day of your plan and today is the start of a new 30 days, yes your data should reset. Try power cycling the phone. If that does not fix it, contact customer support directly.

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