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Charged for incoming calls on a $2 per Day plan

Contributor

Charged for incoming calls on a $2 per Day plan

Hello, this month I noticed I have been charged for incoming calls that I let go to voicemail. In the past I would not pick up and the calls would not be charged. Is this a glitch or change in policy?

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Message 1 of 5
ACE - Expert

Re: Charged for incoming calls on a $2 per Day plan

I don’t believe it’s a change in policy, I believe you have just been fortunate that unanswered calls haven’t triggered the $2 charge in the past. Carriers normally start counting incoming calls as soon as your phone rings, not when it is answered. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 5
ACE - Sage

Re: Charged for incoming calls on a $2 per Day plan

According to the Terms of service

https://www.att.com/legal/terms.prepaidPlanTerms.html

 

Daily Plan: Daily plan includes unlimited nationwide calling and unlimited messaging for a rate charge assessed and paid each day phone is used to make or receive voice calls, including a call to voice mailbox, or send a text or picture/video/sound message. The day for purposes of Daily plan rate charge starts when you make a call, accept an incoming call, or send a message and ends at 11:59 p.m. based on time zone in which you are located when you took action to activate Daily plan. A minimum account balance sufficient to pay Daily plan rate charge required to place or receive first call of the day or send a message. Data: Pay-per-use data service automatically available for basic and messaging phones at then prevailing pay-per-use data rate. A Data Add-On is available for an additional charge for all device types. Once Data Add-On is depleted, basic/messaging phone users will automatically revert to pay-per-use data. To continue using data on a smartphone, customer must purchase another Data Add-On or be restricted to Wi-Fi.

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 5
Contributor

Re: Charged for incoming calls on a $2 per Day plan

Thank you for the responses! By that wording "accept an incoming call" it would imply that I shouldn't be charged? Is there a way to file a claim for the charges that were made? 

Message 4 of 5
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Contributor

Re: Charged for incoming calls on a $2 per Day plan

Surely the party initiating the call or text should pay the complete charge, unless collect calls are made.  It sounds illegal to charge the recipient of unsolicited calls or texts for receiving it.  You would have no way to block such unsolicited calls or text before they arrive, unless you switch your phone off completely, which is not quite aligned with the purpose of carrying a phone.

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