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Why is the Basic 6 plan so expensive?

Contributor

Why is the Basic 6 plan so expensive?

I'm  a 40 year customer of ATT.  Currently only getting internet service through ATT due to finances-but always pay my bill on time.   Basic 6  is what I have now and it's adequate for my needs.  Have a tight budget and cannot afford to upgrade or add services. My rate of $37.00 just expired and the new rate is $50-- The "loyalty department could not  offer me a anything better.   Really unhappy---don't really want to switch to Comcast  but their rate of 25.00 for 25mbps makes sense.  It seems to me ATT does not care whether  I  leave than try and keep me as a customer. Really frustrated-  poor customer service. .

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Message 1 of 4
Employee

Re: Why is the Basic 6 plan so expensive?

Are you sure you talked to retention department?

Current new customer promotion for 6 and below is $40,10 to 100 is $50.

 

The big change would be you previous had $7 HSI fee, the new deals of 6 and under HSI is $10, resulting in a $3 increase from $37 to $40..

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
Contributor

Re: Why is the Basic 6 plan so expensive?

I was told I was speaking to the loyalty department and that $50. was the
lowest price available. I don't understand why ATT treats longtime
customers this way. We "small user accounts" should matter too.
Message 3 of 4
Contributor

Re: Why is the Basic 6 plan so expensive?

I also don't think I need any new equipment.
Message 4 of 4
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