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Fixed Wireless Internet HELP

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Fixed Wireless Internet HELP

Help. I am being passed around AT&T and getting nowhere.

 

FWI was installed 02/14/2019 and had no issues. 

 

The internet stopped working 04/23/2019; It sometime works for a few minutes but then drops again. AT&T tech support dispatched a technician to my house 2 days later (04/25/2019). He replaced the gateway/modem and it still dropped after a few minutes.  He came back the next day (04/26/2019) intending to replace the antenna and instead gave me ticket B9115032297 saying it was an issues with the cell tower and there was nothing he could do.

 

I called AT&T tech support about the cell tower issue and they said it was “unseen obstruction” and they would dispatch a technician to possibly move the antenna.

 

The technician just called questioning why he was dispatched to my house again because it was a cell tower issue. 

 

The modem is reporting that the Internet and Broadband link are connected and that the connection to AT&T is “Up”  and that it is connected to "LTE Band 2 - 1900Mhz" - - but there is no internet.

Help (Today is 04/29/2019)

 

 

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Message 1 of 5
Administrator

Re: Fixed Wireless Internet HELP

Hi @kingfarm!

Thank you for reaching out to us, we'd love to look into this for you here! To fully assist with this issue further, we will need to look over your account and Internet concern in more detail.

I am sending you a private message (PM) to help in this matter. Please check and reply to my message. I look forward to your response and the opportunity to help you!

Yetty, AT&T Community Specialist


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Message 2 of 5
Employee
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Accepted by kingfarm
‎05-08-2019 4:54 AM

Re: Fixed Wireless Internet HELP

Sounds as if a tower issue...

As the gateway sees band 2 1900Mhz from the tower but fixed wireless uses band 30 at 2300Mhz.

 

No band 30 detected, no internet.

 

How fast cell tower tech responds and able to resolve is unknown.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 3 of 5
Teacher

Re: Fixed Wireless Internet HELP

Is there a way to blacklist lte band 2 in our devices?  I'd rather see a red light when there is no internet (no lte band 30) than all green lights and no internet on lte band 2.  If band 2 does nothing for us, then why does it connect to it? 

Message 4 of 5
Tutor

Re: Fixed Wireless Internet HELP

I have the same issue, how do I go about getting this fixed? When I call in I get passed around to techs that do not understand fixed wireless. It seems to always go out when it rains. Works great when it is connected to band 30.

Message 5 of 5
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