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Fix our slow Internet!!?? NOW!!!

Teacher

Fix our slow Internet!!?? NOW!!!

We are paying for 6mbs down. Which is way slower than the rest of our area even my neighbor has faster speeds than us. That speed is way too slow!!! But now with in the last week without out notice, you slowed our speeds to 1.5 mbs.  That is borderline criminal.  We are sick and tired of not having usable internet.  We can t even open our email it's so slow.  Is it 2018 or 1999? Come on!!! These speeds are unacceptable.  You are the only ISP.  Do your job, increase our internet speeds now! 

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Message 1 of 9
Teacher

Re: Fix our slow Internet!!?? NOW!!!

Get a new provider. I had this very same problem. I can tell you exactly what they are going to do.

1. They will have you do trouble shooting over the phone, it might fix it for a while. Everything will work, it will slow down again.

2. You call back, a few more times about this same issue. They will send you a new modem/router. That DOES NOT FIX THE ISSUE.

3. You call back again tell them that does not fix the issue. They send a tech out to your house who inspects the lines. He will most likely tell you a line is bad, then he runs a replacement line. Everything will be peachy for a minute.

4. Then it will go back to crap. Internet will stay slow as old people {edited for word filter evasion}

 

I am telling you its not worth it, just go ahead and cancel it and get a different internet provider.

 

Message 2 of 9
Scholar

Re: Fix our slow Internet!!?? NOW!!!

@Brian89

@JeremyAmster

 

Sadly Brian89 is correct. I have experienced similar actions by AT&T myself, they do NOT want to provide good service.

Why is a mystery. 

 

 

 
 
 
Message 3 of 9

Re: Fix our slow Internet!!?? NOW!!!

And who did you go with?

Message 4 of 9
Teacher

Re: Fix our slow Internet!!?? NOW!!!

Att is the only isp.  So I'm stuck with them.  They will not raise speeds.  
Message 5 of 9
Employee

Re: Fix our slow Internet!!?? NOW!!!

this is a customer to customer forum at&t wont see your request here. you need to call them or click the contact button at the bottom of the page and chat in

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THE FOLLOWING IS INCLUDED WITH EACH POST

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers on our own time and do not represent AT&T in any official capacity with our responses.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 9
Contributor

Re: Fix our slow Internet!!?? NOW!!!

Just called in to report that my download was a whopping 0.77!  Checked on 2 laptops... and then checked on desktop and it was 0.64!  Of course ATT had to have me check using "their" speedtest; and imagine that -- it was even slower with theirs! LOL AND when the lady started her checklist, including stuff like "my" software, how many devices "I" had connected, and... at that I said, "THAT is NOT the problem! " .. .and was finally connected to a super in the tech dept, who almost immediately said he was seeing red flags on THEIR end... and will have someone out.... in 4 days.  Grrrrrrrr, OK, by then, IF I'm lucky, someone else will have also called in the problem and a tech will have found the problem down in their box a couple of blocks away that feeds our section. Needless to say I annotate all my correspondence, record some, and also take screen shots of my speedtests to have record.  We too are limited with providers, so about the only choice is to keep on ATT!!! 

Message 7 of 9
Contributor

Re: Fix our slow Internet!!?? NOW!!!

You obviously didn't read the entire comment. WE DON'T HAVE ANOTHER ISP IN ALABAMA. Therefore, we're stuck with AT&T.

Message 8 of 9
Employee

Re: Fix our slow Internet!!?? NOW!!!

@faerierosebud  who are you talking too? there hasnt been a response in this thread in 2 months

-----------------------------------------------------------------------------------------------------------------------------
THE FOLLOWING IS INCLUDED WITH EACH POST

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers on our own time and do not represent AT&T in any official capacity with our responses.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 9
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